Customer Service Representative

Customer Service Representative - Full Time

Location:Amherst, NY
Company:Firstsource Advantage
Pay:$20.00 per hour (bi-weekly pay)
Start Date:Monday, December 29th

Why Join Firstsource?

Are you passionate about helping customers and delivering great service? Firstsource Advantage is hiring Customer Service Representatives to support customers of a major U.S. bank. This role is focused on assisting customers, answering questions, and helping them find solutions in a professional, supportive environment. If you enjoy problem-solving and building positive customer experiences, this could be a great fit.

Schedule

Training (First 2 Weeks):
Monday - Friday | 9:00 AM - 6:00 PM

Regular Schedule (After Training):
Monday - Friday | 9:00 AM - 6:00 PM

Compensation & Benefits

• $20.00 per hour starting pay
• Full-time, permanent position
• Comprehensive benefits package, including:
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Career growth and internal promotion opportunities

Key Responsibilities

• Handle inbound and outbound customer interactions with professionalism and empathy
• Assist customers by answering questions and providing clear, accurate information
• Help customers understand available options and next steps related to their accounts
• Deliver a positive, respectful customer experience on every call
• Meet quality, attendance, and performance standards
• Accurately document customer interactions and account updates
• Follow all company policies and regulatory guidelines

Minimum Qualifications

• High school diploma or GED required
• 6+ months of customer service, call center, or sales experience preferred
• Strong communication, listening, and problem-solving skills
• Comfortable using computers and navigating multiple systems
• Reliable, professional, and customer-focused
• Ability to handle sensitive information with confidentiality

About the Role

This position supports customers in the early stages of account servicing for one of the nation's leading banks. You'll receive paid training, ongoing support, and opportunities to grow within a structured office environment that values customer care and employee development.

Location:On-site at our Amherst, NY office
Type:Full-time, Non-Remote

Apply Today!! Take the next step in your career with a company that values your growth and success. Apply now to become a Customer Service Representative with Firstsource.

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The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Firstsource Transaction Services USA, INC. is an equal opportunity employer that does not discriminate on the basis of age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual Orientation, gender identity or any other protected class in accordance with applicable law.

It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.