New

Senior Student Account Associate, Third Party Billing

George Washington University

United States, Virginia, Ashburn

Dec 22, 2025

I. JOB OVERVIEW

Job Description Summary:	In the heart of the nation's capital, with additional programs in Virginia, the George Washington University (GW) was created by an Act of Congress in 1821. Today, GW is the largest institution of higher education in the District of Columbia. The University offers comprehensive programs of undergraduate and graduate liberal arts studies, as well as degree programs in medicine, public health, law, engineering, education, business, and international affairs. Each year, GW enrolls a diverse population of undergraduate, graduate, and professional students. As one of the largest private employers in the District of Columbia, the University seeks employees who support the teaching, research, and public service mission of the University. The Student Accounts Office ( SAO), under the Finance Division, is committed to providing excellent service to students throughout their educational experience at the George Washington University. SAO helps students and families understand their bills, payment options, and the university's online billing system; the current tuition rates and other fees; and changes to bills with class schedule adjustments. SAO is located in Ashburn, VA, on the Virginia Science & Technology Campus. https://studentaccounts.gwu.edu/ This senior position supports students and parents with various processing requests and transactions regarding student accounts/billing. Typically, this position operates as a functional leader serving as a first-line escalation point to less senior personnel for student account concerns and may provide supervision in the absence of a supervisor. This work is routine in nature and requires attention to detail, knowledge of, and appreciation for all applicable regulations and institutional policies. Senior Student Account Associate, Third Party Billing, under the direct supervision of the Assistant Director, Student Accounts Office, is responsible for: Billing and the collection of third-party sponsored accounts. Reviewing and monitoring assigned accounts and all applicable collection reports. Reviewing, analyzing, and monitoring past due accounts, ensuring all collected monies are recorded correctly and reconciled. Working with the Assistant Director to establish effective and efficient billing collection strategies. Professionally making outbound calls while keeping and improving customer service. This position performs other related duties as assigned. The omission of specific duties does not preclude a supervisor from assigning duties that are logically related to the position.
Minimum Qualifications:	Qualified candidates will hold a Bachelor's degree in an appropriate area of specialization. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.
Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications:
Preferred Qualifications:	Experience with federal and government agencies is preferred. Knowledge of billing and collections procedures is desired. Accounts Receivable knowledge and experience are a plus. Strong customer service experience is preferred. Proficiency in Microsoft Office, including Excel and Word, is desired. Creative, self-disciplined, and capable of identifying and completing critical tasks independently and with a sense of urgency. Strong verbal and written communication, problem-solving, and analytical skills. Ability to work independently and to adapt to a fast-changing environment. Ability to meet deadlines when invoicing each semester.
Hiring Range	$23.35 - $36.47
GW Staff Approach to Pay	How is pay for new employees determined at GW?

Healthcare Benefits

GW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well-being and various voluntary benefits. For program details and eligibility, please visit https://hr.gwu.edu/benefits-programs.

II. JOB DETAILS

Campus Location:	Ashburn, Virginia
College/School/Department:	Finance
Family	Finance and Business
Sub-Family	Student Accounts Services
Stream	Individual Contributor
Level	Level 1
Full-Time/Part-Time:	Full-Time
Hours Per Week:	40
Work Schedule:	Monday through Friday 8:00 a.m. - 5:00 p.m.
Will this job require the employee to work on site?	Yes
Employee Onsite Status	Hybrid
Telework:	Yes
Required Background Check:	Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search
Special Instructions to Applicants:	Employer will not sponsor for employment Visa status
Internal Applicants Only?	No
Posting Number:	S013983
Job Open Date:	12/19/2025
Job Close Date:	12/29/2025
If temporary, grant funded, Sponsored Project funded or limited term appointment, position funded until:
Background Screening	Successful Completion of a Background Screening will be required as a condition of hire.
EEO Statement:	The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.