Client Account Specialist

Staffmark Group
$17.20-$17.20
paid holidays
United States, New York, Perry
Dec 21, 2025
Client Account Specialist Staffmark is hiring a Client Account Specialist to support a respected, long-standing organization in Perry, NY. This role is well-suited for professionals with collections experience who bring a calm, customer-focused approach to resolving account matters while working within clear guidelines and procedures. Hours & Pay Pay Rate: $17.20 per hour Schedule Training Schedule: Monday-Thursday: 8:00 AM-5:00 PM Friday: 8:00 AM-4:30 PM Post-Training Flexible Schedule: Monday-Thursday: 8:00 AM-9:00 PM Friday: 8:00 AM-7:00 PM Employees select an 8-hour shift within these windows and are required to work one evening per week until 9:00 PM. What You'll Do Contact customers regarding past-due accounts and explain available resolution options Handle inbound and outbound calls related to account status and payments Perform skip tracing to locate updated contact and employment information Negotiate payment arrangements or escalate complex cases when appropriate Accurately document all account activity while following the required scripts Verify and update information for special account situations, such as bankruptcy or disability Maintain compliance with all federal, state, and internal regulations Complete additional duties as assigned based on business needs What We're Looking For High school diploma or GED required At least 1 year of collections experience Strong verbal communication, reading, and typing skills Comfort using computer systems and standard office software High attention to detail and strong organizational skills Ability to follow procedures and work independently Benefits This position offers access to a competitive benefits package that supports your professional and personal well-being. Full benefit details will be provided upon hire. Apply Today If you're ready to take the next step in your career with a structured, supportive team, click Apply Now. A dedicated recruiter will reach out to discuss this opportunity. The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs. After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About Us At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact. Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.