Customer Support Specialist

Staffmark Group
$17.20-$17.75
life insurance, vision insurance, paid holidays, 401(k)
United States, New York, North Boston
Dec 21, 2025
Hiring Now: Customer Support Specialist - On-Site Role in East Aurora, NY Looking for a stable, long-term career supporting a major federal contract? We're seeking a Client Account Coordinator to join a fast-growing team in East Aurora, NY. This is a direct-hire role with strong earning potential and excellent benefits. This is an in-office position-candidates must live within commuting distance. Compensation $17.20-$17.75 per hour Monthly bonus opportunities averaging $3,000+ Work Schedule Training (On-site): Mon-Thu: 8:00 AM-5:00 PM Fri: 8:00 AM-4:30 PM Post-Training (On-site with flexibility): Mon-Thu: 8:00 AM-9:00 PM Fri: 8:00 AM-7:00 PM Must work two evenings until 9 PM each week Select your 8-hour shift within these windows Key Responsibilities Manage inbound and outbound customer calls to resolve account issues Use skip-tracing tools to verify addresses, employers, and contact information Negotiate payment arrangements and offer compliant resolution options Document all interactions accurately and follow established procedures Adhere to federal and state guidelines and follow provided scripts Work closely with team members and leadership to maintain service standards Why You'll Want This Role This team-centered workplace offers competitive benefits including medical, dental, and vision insurance, paid training, paid holidays, PTO, a 401(k) with match, referral bonuses, disability and life insurance, and access to an employee assistance program. Stable hours, a long-term federal contract, and strong bonus potential make this a standout opportunity. What You'll Need High school diploma or GED Minimum 1 year of customer service or collections experience Solid computer skills and proficiency in Microsoft Office Excellent communication, organization, and problem-solving abilities Ability to work independently in a structured environment Bilingual abilities are a plus Ready to grow your career with a reliable employer and a high-performing team? Click Apply Now to be considered for this in-office position in East Aurora, NY. The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs. After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About Us At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact. Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.