Event Coordinator

Hilton Milwaukee City Center
life insurance, vision insurance, paid time off, 401(k)
United States, Wisconsin, Milwaukee
509 West Wisconsin Avenue (Show on map)
Dec 21, 2025
Description Are you highly organized, detail-oriented, and passionate about creating exceptional event experiences? Do you thrive in a fast-paced hospitality environment and enjoy working closely with clients and cross-functional teams? If so, we invite you to join our team as an Events Coordinator. Connected to Milwaukee's top destinations, our hotel is part of Marcus Hotels & Resorts, a division of The Marcus Corporation. With more than 60 years of hospitality excellence, Marcus Hotels & Resorts is known for outstanding service, distinctive properties, and a people-first culture that creates extraordinary experiences for both guests and associates. What will you be doing? Support the Director of Events and Event Managers in the planning and execution of group and local events. Serve as a key liaison between clients and hotel departments to ensure seamless communication and exceptional guest satisfaction. Answer telephone calls promptly and professionally in accordance with Hilton and Marcus brand standards. Provide administrative support including typing correspondence, preparing contracts, maintaining files, and managing office systems. Distribute contracts, resumes, room requests, amenities, memos, and related documents to hotel departments daily. Book, detail, and coordinate all in-house meetings. Qualify pop-up meetings and events and prepare thorough turnovers to Event Managers. Assist with resolving client and operational issues such as pricing discrepancies, menu questions, banquet setups, guarantees, and seating charts. Remain calm and professional during periods of high activity or emergency situations. Copy, print, scan, and distribute documentation for clients, in-house groups, and hotel teams. Create client-facing materials including event signage, tasting menus, breakfast vouchers, and other event collateral. Coordinate and distribute daily operational documents such as BEO batches, resumes, daily change logs, and reports. Maintain organized electronic and physical event files and group folders. Track post-event and post-conference documentation and completion requirements. Assist with logistical coordination including bus parking and shuttle schedules. Perform other duties as assigned. What do you bring to the role? High School Diploma or equivalent required. Prior administrative or hospitality experience preferred. Strong typing and computer skills with speed and accuracy. Proficiency in Microsoft Word and Microsoft Excel. Excellent verbal and written communication skills. Strong attention to detail and accuracy. Ability to manage multiple projects and prioritize tasks effectively. Strong problem-solving skills with a customer-focused approach. Ability to respond promptly and knowledgeably to inquiries regarding hotel facilities, services, and menus. Ability to operate a multi-line telephone system. Ability to remain professional and composed in high-pressure situations. Willingness to attend catering, food & beverage, and department head meetings as required. Participation in the Special Events Committee. Ability to conduct site tours of ballrooms and event spaces. Adherence to established grooming standards and professional business attire. What's in it for you? A free, well-balanced meal every shift Room discounts at Marcus Hotels & Resorts and Hilton-branded properties Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa Free parking "Two for one" movie theater coupons at Marcus Theatres Career growth opportunities and the ability to transfer within the company while retaining service time Early wage access Paid time off Medical, dental, and vision insurance (after 30 days), company-paid life insurance, employee assistance program, and 401(k) with employer match And more! Salary Range: $40,000 - $45,000 About Us A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are People Pleasing People, committed to creating extraordinary experiences for guests and associates alike. Our growing portfolio of distinctive hotels and resorts across the U.S. is recognized for its unique character and style. Note: This job description describes the general nature and level of work required. It is not intended to be an exhaustive list of all responsibilities, duties, and skills. Marcus Hotels & Resorts is an Equal Opportunity Employer.