Security Service Technician

Equiliem
United States, Tennessee, Nashville
Dec 20, 2025
Job Summary The Security Service Technician is responsible for servicing, troubleshooting, and maintaining commercial security systems, including access control, video surveillance, and related low-voltage infrastructure. This role supports clients by diagnosing system issues, performing repairs, configuring networked devices, and ensuring proper system functionality. The technician is expected to deliver high-quality customer service, follow safety standards, and maintain accurate documentation while supporting a wide range of security technologies in the field. Job Responsibilities Travel to client sites to perform maintenance, troubleshooting, and repairs on security systems such as cameras, mag locks, and card readers. Diagnose and resolve issues with access control system components including panels, readers, strikes, and mag locks. Service and troubleshoot IP and analog cameras and Network Video Recorders (NVRs). Support installation and configuration of CCTV client software on PC and mobile devices, including camera setup, recording schedules, and footage retrieval. Maintain access control system interfaces by managing credentials, configuring access levels, and setting door schedules. Apply basic IP networking skills to configure devices such as switches, routers, and port forwarding. Install and terminate low-voltage cabling, including 22/4, 20/4, CAT5e, and CAT6. Organize, dress, and label cabling from IT closets to device locations, ensuring clean and efficient cable management. Build and maintain security equipment racks. Install and manage cable pathways such as J-hooks and D-rings. Utilize software tools for documentation including word processing, spreadsheets, databases, CCTV applications, and access control systems. Follow and interpret blueprints, drawings, and layouts for service tasks. Communicate professionally with clients, colleagues, and management, maintaining strong customer service standards. Adhere to all safety protocols and PPE requirements while maintaining a clean and hazard-free work environment. Job Requirements High school diploma or GED required. Three or more years of experience installing and servicing commercial security systems. Three or more years of experience with access control system installation and maintenance. One or more years of experience with IP addressing and network troubleshooting. Security manufacturer or product certifications preferred. Proficiency with Microsoft Office applications. OSHA 10 certification preferred. Scissor or boom lift certification preferred. Physical Requirements Ability to work on ladders, lifts, and in confined spaces. Ability to lift up to 50 pounds and move up to 75 pounds as needed. Ability to work on feet for extended periods. Tools Must possess basic hand tools, including a multi-bit screwdriver, tape measure, snips, needle-nose pliers, channel-lock pliers, punch-down tool, flashlight, and a tool pouch. Must have steel or composite toe work boots and appropriate gloves.