Sr Supply Chain Manager

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a diverse and inclusive team that empowers you to build your best future! Our teams are strategically positioned to support a multitude of industries across the globe. You will have the opportunity to grow and develop through meaningful work projects and learning opportunities. We are committed to fostering an environment that supports the physical, financial, and emotional wellbeing of all employees. Become a valued member of the Johnson Controls family and thrive in a company culture that values your unique voice and ideas - your next great opportunity is just a few clicks away!

We recognize that a fulfilling career is supported by your overall wellbeing. That's why we offer a comprehensive benefits package designed to support you in multiple aspects of life, including:

• Competitive salary

• Generous paid vacation, holidays, and sick time - 15 days of vacation in your first year to promote work-life balance

• Comprehensive benefits package, including 401K, medical, dental, and vision care, available from day one

• An encouraging and collaborative team environment that values diverse perspectives and fosters innovation

• On-the-job and cross-training opportunities

• A strong commitment to safety through our Zero Harm policy, ensuring a safe and secure workplace for all employees

• JCI Employee discount programs (The Loop by Perk Spot)

• Check us Out: A Day in the Life of the Building of the Future

What you will do

The Senior Supply Chain Manager is responsible for leading strategic and tactical planning and expediting functions to support the growth of Johnson Controls' North America Applied Chiller and Industrial Refrigeration Parts businesses. This role ensures optimal inventory levels, effective execution of best practices, and alignment with customer demand while driving continuous improvement across planning processes. The ideal candidate will possess strong analytical skills, technical proficiency, cross-functional leadership experience, a deep understanding of supply chain dynamics in a manufacturing or aftermarket service environment, and experience in system deployments. The primary responsibility includes leading a team accountable for purchase order creation and management for the aftermarket business. This position requires experience in leading dispersed teams, preferably across multiple countries. Success in this role is measured by support for growth and achievement of world-class, on-time delivery objectives.

How you will do it

• Implement and monitor key performance indicators (KPIs) such as on-time delivery (OTD), cycle time, and planner efficiency.

• Identify and implement process improvements to enhance planning and expediting accuracy and responsiveness.

• Develop and maintain reports, providing requirements for dashboards to ensure visibility into performance and areas of opportunity.

• Analyze and evaluate inventory and delivery problems, implementing corrective actions as needed.

• Facilitate strong interfaces between procurement, customer service, and suppliers to ensure on-time material delivery and accurate estimated time of arrivals (ETAs).

• Collaborate with internal and external supply bases to ensure adherence to supply plans and maintain vendor OTD goals.

• Take ownership of past due purchase orders and backorders, providing supply recovery guidance to commercial partners.

• Guide the implementation of supply planning processes, leading communication and reporting of supply chain operational readiness to executive management to drive consensus.

• Ensure effective and efficient adherence to global processes and standard work.

• Possess a strong working knowledge of ERP and advanced planning systems to manage planning activities and support system upgrades and digital transformation initiatives related to planning.

• Lead the development and management of the North America Parts Planning team, fostering a culture of accountability, innovation, and continuous improvement.

• Collaborate with sales, service, engineering, and product management to align forecasts with business objectives.

• Drive resolution of goods receipt discrepancies.

• Support cycle counting, physical inventory, and reconciliation efforts.

• Ensure inventory strategies support customer service goals while minimizing excess and obsolescence.

What we look for

Required

• Bachelor's degree in Supply Chain Management, Business, Engineering, or related field (Master's preferred).

• 7+ years of experience in supply chain planning, preferably in service parts or manufacturing.

• Strong proficiency in ERP systems and planning tools.

• Excellent analytical and critical thinking skills.

• Proven leadership, problem-solving, conflict resolution, and team-building skills.

• Knowledge of Lean Manufacturing and/or Six Sigma methodologies.

• Ability to motivate, influence, and communicate with diplomacy and tact.

• Strong knowledge of Microsoft Office products, including Excel, Word, PowerPoint, and Access database.

Preferred:

• APICS/CPIM certification is a plus.

• Formal training in Supply Chain Management, including S&OP process implementation, is highly desired.

• Hands-on experience in using reporting and analytical tools such as Power BI and Tableau.

• Experience in change management.

HIRING SALARY RANGE: $126,000- 168,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

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