Software Quality Assurance Manager

ViaPath is seeking a Software Quality Assurance Manager to join our team. The ideal candidate will have strong software quality assurance tools and best practices experience, along with a solid technical background and understanding of software development fundamentals. Candidate must be proficient in automated software testing and working in an Agile development environment. Previous testing, troubleshooting and coding experience in a QA, Development or other technical role is a requirement for success in this position.

The primary function of this role will be to manage the QA staff of onsite, remote, near shore and offshore members. Developing, implementing, and maintaining a system of quality and reliability testing for the organization's products and/or development processes. Work with the team to complete all aspects of automated and manual software testing from requirements review, through test environment setup and configuration, to test case creation/execution and post-release support.

This is a hybrid based opportunity. Position can be based at one of the following ViaPath offices: Dallas, TX, Altoona, PA, or Mobile, AL.

Manage the QA team including hiring, training, scheduling, attendance, and guidance for continuous improvement.
• Communicates quality standards and parameters to QA team, product development team, and other appropriate staff.
• Identifies and analyzes issues, bugs, defects, and other problems, particularly when problems recur in multiple products; recommends and facilitates solutions to these issues.
• Implement and maintain performance monitoring programs including weekly and monthly monitoring to verify testing is being performed to standard.
• Reviewing the test cases to ensure the team is using accurate scenarios.
• Communicate deficiencies and opportunities to Director of Engineering.
• Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
• Execute SQL queries to verify test results in database management systems such as Microsoft SQL Server, Oracle and MariaDB.
• Meet or exceed individual/team objectives, sprint deadlines and customer delivery deadlines.
• Contribute to the continuous improvement of the QA and Agile teams' processes.
• Fully participate in the ViaPath Agile process, which includes grooming, daily standup, planning, demo and retrospective meetings.
• Performs any other related duties as assigned.

• Bachelor's degree (BS) in Computer Science or related technical field from a four-year college preferred; equivalent years of demonstrated experience will be considered in lieu of degree.
• A minimum of 8 years of software engineering experience.
• Experience in a leadership or supervisory role preferred.
• Demonstrated experience in writing and revising policy and procedures as needed.
• Ensure a consistent, scalable testing management process including test automation, test design, and test execution to deliver high-quality software
• Drive and install a focus on quality and excellence within the QA function
• Experience with automation development tools and technologies required. Preferred experience using Selenium Grid, GitLab, Git Extensions, Jenkins, Eclipse, Maven or TestNG. Understanding of JSON and XML file formats.
• Proficiency in SQL.
• Extensive manual testing experience working in an Agile environment and performing various types of testing, such as functional, regression, smoke, integration, load and performance.
• Exceptional debugging skills and ability to identify root causes of test failures. Ability to solve complex technical challenges and implement technically sound solutions.
• Experience testing web applications and with SOAP/REST API testing.
• Ability to learn quickly, transition between tasks daily and work under tight deadlines which may require off-hours.
• Must be accurate and detail-oriented while managing multiple responsibilities and working with in-person and remote team members.
• Effective presentation and verbal/written communication skills.
• Knowledge of or experience in the following areas is a bonus: load balancing, microservice architecture, DevOps tools/methodologies such as Docker and working with a CI/CD pipeline in a cloud-based environment.

ViaPath is committed to providing equal employment opportunities to all qualified individuals and to maintaining a workplace free from discrimination and harassment. Employment decisions are based on individual merit, qualifications, performance, and business needs. In accordance with applicable federal, state, and local laws, ViaPath does not discriminate or permit harassment against any employee or applicant based on any characteristic protected by law. ViaPath's commitment applies to the fullest extent required by federal, state, and local laws applicable to its contracts and operations.

Benefits Overview

ViaPath is committed to supporting the health, well-being, and security of our employees. Eligible full-time employees have access to a comprehensive benefits package that includes:

• Medical, Dental & Vision Insurance - Multiple plan options designed to support a variety of coverage needs.
• Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA) - Employer provided contribution to the HSA for eligible medical plans. Healthcare and dependent care spending accounts available.
• Flexible Time Off (FTO) - Including vacation and sick time
• Company Holidays
• Retirement Plan (401(k)) - Traditional and Roth 401(k) options available including employer matching contributions.
• Life & Disability Insurance - Company-paid basic life insurance and short-term disability; additional voluntary coverage available.
• Employee Assistance Program (EAP) - Free, confidential support for personal, financial, and family matters.
• Additional Well-Being Resources - Includes access to Care.com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services.

Eligibility for certain benefits may depend on employee status, work location, and applicable plan documents. Benefits and terms are subject to change. The information above provides a brief summary of our benefit programs. Actual coverage details are governed by the official plan documents, which control in the event of conflict. ViaPath reserves the right to modify or terminate any benefit program at any time.