Product Quality Engineer

Product Quality Engineer

The application window is expected to close on: 12/05/2025

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Members of the Supply Chain organization at select locations will generally be expected to follow a hybrid work model, which includes two days of in-office attendance each week, with limited exceptions.

What You'll Do

You are an advocate for New Product Introduction Quality and Field Quality across assigned product families, driving detailed quality improvements efforts through collaborative engagement with internal and external partners. You ensure New Product Introductions meet quality requirements through phase gate reviews. Your curiosity leads you to conduct data analysis deep dives, seeking to identify trends in field reliability performance, identify units for failure analysis, and coalesce data insights and visualization to assist engineering with the pursuit of root cause(s) and solutions to design and/or process solutions. In the pursuit of customer satisfaction, you continue to work with partnering organizations to implement product improvements that enhance field reliability and robustness. As the quality representative on critical issue teams, you assist in the management and closure of factory or field escalations. You can identify key lessons-learned and work to propagate known solutions across the existing product portfolio as well as into new product development with the goal of eliminating repeat occurrences. You ensure that Ongoing Reliability Testing (ORT) data is reviewed and compared to field trends, and you assist in managing factory yield performance in concert with Manufacturing Engineering and Operations team members to facilitate improvements as required to meet baseline quality metrics.

Who You'll Work With

You will work with the New Product Introduction Team such as Development Engineers, Manufacturing Engineers and Manufacturing partners to ensure assigned product families meet or exceed the target quality and reliability requirements and performance metrics that are committed to the business. You will have the ability to inspire change and improve product quality in collaboration with a diverse multi-functional team while making a difference to Cisco's customers.

Who You Are

You excel at data analytics and can transform and model data with the goal of discovering useful information, suggesting conclusions, and supporting decision-making. You have good knowledge and understand how to measure and improve quality. You can lead individuals and teams to determine root cause of field failures. You can distill technical risk and provide an assessment and recommended path forward to maintain customer satisfaction and the quality of the Cisco brand. You can also determine if appropriate screens or containment actions should be implemented based on failure mechanism and data analysis until such time that long term corrective action(s) are put in place. You can prepare technical reports, summarize key take-aways, and communicate overall quality status with appropriate Quality, Manufacturing, Business Ops and Engineering teams in an effective manner. You are experienced with change implementation, qualifications, and product or process transitions. You help the organization develop and promote proactive culture to meet internal and external customer requirements. You work well with functional groups at all levels to address and resolve critical product and customer issues.

Minimum Requirements:

* Bachelor of Science degree from an accredited university in Engineering (Electrical, Mechanical, or Industrial) with a minimum of 5 years relevant experience in a related industry is required. Alternatively, a Master's degree with a minimum of 3 years of relevant experience will be considered.
* Engineering principles of electronics, mechanics, knowledge of product design, manufacturing and test process technologies used in the development and production of advanced electronic hardware.
* Advanced data analysis & visualization. Must be capable of managing large, multi-variate data sets, and trend analysis

Preferred Qualifications:

* Excellent problem-solving skills, including working knowledge and experience applying 8D Issue Resolution Process methodologies.
* Extensive experience driving detailed quality improvements, while engaging collaboratively with both internal key stakeholders as well as external customers and partners.
* Demonstrated ability to work cross-functionally with Manufacturing Operations, Assembly Process, Test Process, and Hardware Engineering teams to analyze yield loss and develop solutions for yield improvement, validating all solutions prior to implementation into the factory environment.
* Six Sigma Green Belt certification is preferred.
* Certified Quality Engineer certification (ASQ) is highly desired.
* Must be well versed with all Microsoft office applications. A high level of Excel proficiency is required.
* Experience with Mini-tab, JMP, Spotfire and Tableau is highly desired.
* Excellent interpersonal skills in all forms - written & verbal communications, ability to understand your audience and present technical content to non-technical and technical team members as well as company leadership.
* Ability to propose innovative approaches, tackle transformation of legacy business processes, negotiate and influence outcomes.
* Good knowledge of data analytics tools. While this position is largely focused on the quality performance of hardware platforms, a knowledge of software quality is very helpful. Familiarity with Agile methodologies and business process automation is preferred

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours ofunused sick timecarried forwardfrom one calendar yearto the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.