Inside Sales Assistant

Rite-Hite Company
paid holidays, sick time, 401(k), profit sharing
United States, Iowa, Dubuque
4343 Chavenelle Road (Show on map)
Dec 11, 2025
At Rite-Hite, your work makes an impact. As the global leader in loading dock and door equipment, we design and deliver solutions that keep our customers safe, secure, and productive. Here, you'll find innovation, stability, and the chance to grow your career as part of a team that's always looking ahead. Join a team that combines technical problem-solving with outstanding customer support. Rite-Hite is seeking an Inside Sales Assistant to provide critical sales support across our full product offering. In this role, you'll partner closely with field sales, rep organizations, and internal teams to ensure accurate quotes, smooth order processing, and exceptional customer experiences. What You'll Do You'll play a key role in supporting sales operations by: Sales & Customer Support Serve as a primary resource for field salespeople, rep organizations, Regional Managers, and Business Development Managers. Communicate product information and respond to questions about designs, applications, and technical details. Provide timely, accurate information to representatives and customers. Order Processing & Project Support Read and interpret construction documents, blueprints, and specifications to design, apply, and quote projects. Process orders using internal quoting and order-entry systems. Review orders for accuracy and completeness prior to production. Prepare submittal packages, approval drawings, and written specifications. Coordinate tracking updates and support basic post-shipping customer service. Operational Efficiency Organize and streamline daily workload to reduce errors and improve turnaround time. Support and coordinate warranty claims. Communicate service solutions effectively to reps and customers. Help execute sales strategies and meet project deadlines as guided by sales leadership. What You Bring Education & Experience Associate degree required; 1-2 years of relevant experience or training. Bachelor's degree in Business or related field preferred. Skills & Competencies Strong customer service and communication skills (written and verbal). Ability to read and interpret technical documents, product manuals, and installation instructions. Proficiency with Microsoft Office (Excel, Word, Outlook, Teams), Windows OS, and experience with JDE Edwards a plus. Familiarity with takeoff software such as Adobe or Bluebeam. Solid math skills (fractions, percentages, ratios, basic calculations). Ability to solve practical problems and handle varied tasks with some standardization. If you're detail-oriented, collaborative, and enjoy supporting a fast-paced sales environment, we'd love to hear from you. Apply today to join the Rite-Hite team! What We Offer At Rite-Hite, we take care of our people - because when you're supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work: Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more. Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing. Time for You: Paid holidays, vacation time, and personal/sick days each year. Join us and build a career where you're supported - at work and beyond. Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law. In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans. We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.