Business Intelligence Analyst

Job Title: Business Intelligence Analyst

Department: Information Technology

Department Location: Littleton, MA

Reports To: Director, Data Analytics

Career Stream: Individual Contributor

Classification: Hybrid/On-site with local travel

Exemption: Exempt

Pay Grade: 11

Pay Grade Range: $72,072.62 - $90,090.89

Actual compensation offered may vary from the posted pay grade range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.

FUNCTION:

The Business Intelligence Analyst plays a critical role in enabling data-driven decision-making across the organization. This role is responsible for designing, developing, and delivering actionable insights through modern analytics platforms, primarily Power BI. The analyst partners closely with business leaders to understand strategic objectives, translate them into analytical solutions, and foster a culture of data-informed decision-making.

This position supports Workers Credit Union's transformation toward a federated, proactive analytics model by delivering high-impact visualizations, ensuring data integrity, and contributing to the development of scalable, self-service analytics capabilities.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

Insight Development & Visualization:

• Collaborate with business stakeholders to understand strategic goals and translate them into analytical requirements.
• Design and build intuitive, interactive dashboards and reports using Power BI.
• Identify trends, patterns, and opportunities that drive business performance and strategic alignment.
• Promote and track meaningful KPIs across departments.

Stakeholder Engagement & Enablement

• Serve as a trusted analytics partner to business units, helping them interpret data and apply insights across a portfolio managed by the Analyst.
• Support the development of self-service analytics capabilities and data literacy across the organization.
• Provide consultative guidance on data usage, visualization best practices, and performance measurement.

Data Quality & Governance

• Ensure accuracy, consistency, and reliability of data used in reporting and analysis.
• Collaborate with data engineering and governance teams to resolve data quality issues and improve data pipelines.
• Maintain documentation and metadata for reports, dashboards, and data sources.

Project Execution & Continuous Improvement

• Lead or support analytics projects from requirements gathering through deployment and support.
• Continuously improve reporting assets based on user feedback and evolving business needs.
• Contribute to the development of analytics standards and governance frameworks.

Innovation & AI Enablement

Workers Credit Union is actively investing in AI and Generative AI to transform how data is used across the organization. The Business Intelligence Analyst will contribute to this effort by:

• Exploring opportunities to integrate GenAI into reporting and dashboarding workflows, using tools such as CoPilot & Azure OpenAI.
• Partnering with data engineering and business teams to identify use cases for AI-driven insights.
• Supporting the development of scalable, AI-enhanced analytics solutions that improve decision-making and member experience

Other Duties:

• Performs additional duties or responsibilities as required, requested, or deemed appropriate.
• May be asked to provide coverage in other WCU departments, functions, or business units as needed.
• Complies with all WCU policies and procedures.
• Contributes to departmental and organizational projects and initiatives as assigned.
• Maintains the confidentiality of all member and credit union information at all times.

Education

• Bachelor's degree in Data Analytics, Information Systems, Business Intelligence, or related field.

Experience

• 3+ years of experience in analytics, business intelligence, or data visualization.
• Proven experience with Power BI (Tableau experience a plus).
• Experience working directly with business stakeholders to deliver insights.

Skills & Competencies

• Strong analytical thinking and problem-solving skills.
• Strong Business Acumen, Establishing Business Requirement Definitions, working with cross-functional stakeholders.
• Excellent communication and storytelling abilities using data.
• Proficiency in data modeling, DAX, SQL, and visualization design.
• Familiarity with data governance, MDM, and data dictionaries.
• Ability to work independently and collaboratively in a hybrid environment.

Work Environment:

• This job operates in a professional office environment
• Hybrid Work Environment: This position offers a hybrid work environment, combining remote work with regular on-site days at the Littleton Headquarters. This work environment is subject to change based on business needs.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• This is a largely sedentary role.
• While performing the duties of this job, the employee is regularly required to stand, talk, hear, and use hands and fingers to handle, feel or operate objects, tools, or controls and to reach with hands and arms.
• This role routinely uses standard office equipment such as computers, phones, photocopier/scanner, filing cabinets, and fax machines.
• Ability to travel to other work locations as required.

About Workers Credit Union: Since 1914, Workers Credit Union has existed to Improve the Daily Lives of our Members. We deliver on our core purpose by partnering with our members to help them make their best financial choices and improve their financial wellness. We call this The Workers Way and this is at the center of everything we do. Through our specialized financial counseling, we are pioneering a new member experience through high-touch service and convenient technology. We have grown to over 2.6 Billion in assets and serve over 120,000 members. We are one of the top performing credit unions in Massachusetts with big plans for the future!

Benefits:

• Comprehensive medical, dental and vision plans
• Basic life and AD&D insurance, short-term disability and long-term disability
• 15+ days of paid time off (PTO) per year
• Up to 16 hours of volunteer time off (VTO) per year
• 11+ paid holidays
• 401(k) that includes a Safe Harbor Match of up to 4%.
• Tuition Reimbursement Program
• Mental health resources including an Employee Assistance Program (EAP)
• Individualized learning and development programs

EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.