Claims Learning and Development Consultant

Job Summary

The Learning and Development Consultant, with limited oversight from manager, is responsible for the design, development, and delivery of effective learning programs that support employee development and organizational goals. The role is also responsible for identifying learning needs, developing and implementing training programs, evaluating program effectiveness, and continuously improving learning initiatives. The role works collaboratively with key stakeholders, such as HR business partners, subject matter experts, and leaders, to ensure that learning initiatives align with business objectives and support the development of a skilled and knowledgeable workforce. The role utilizes learning technologies, such as learning management systems (LMS), authoring tools, and other e-learning platforms, to design and deliver effective training programs and track learner progress.

Job Responsibilities

• Develops the overall strategy and execution of designing, developing, managing, delivering, and maintaining business unit/segment training programs, vendor relationships and performance.
• Acts as a recognized learning and development subject matter expert for assigned business unit/segment(s).
• Utilizes technical and functional knowledge, adult learning methodologies, learning modalities, visual design tools, and assessment methodologies to evaluate audience-specific learning needs and create appropriate learning content.
• Manages and oversees curriculum development for entire business unit/segment, including planning, needs analysis, audience identification, resource requirements, risk mitigation, and schedule.
• Maintains effective and ongoing communication with business unit/segment staff, internal and external business partners, and leadership; collaborates effectively within the business unit/segment and across the organization to remain current on trends, share new information and best practices, and identify impacts to the technical curriculum.
• Develops and delivers engaging and effective training sessions using a variety of methods, such as classroom training, virtual training, e-learning, and blended learning, to ensure that employees acquire the necessary knowledge and skills to perform their roles effectively.
• Conducts needs assessments to identify performance gaps, learning needs, and skill development opportunities within the organization; designs learning solutions to address those needs.
• Develops and manages learning programs and initiatives, including creating learning objectives, designing, and delivering training modules, coordinating logistics, managing resources, and evaluating program effectiveness.
• Evaluates the effectiveness of learning programs through various assessment methods, gathering feedback from learners and stakeholders, and using data to continuously improve learning initiatives to measure their impact on employee performance and organizational goals.
• Utilizes learning technologies, such as learning management systems (LMS), authoring tools, and other e-learning platforms, to design, deliver, and manage learning programs and track learner progress.
• Ensures compliance with relevant policies, regulations, and industry standards.
• Prepares reports and documentation related to learning and development initiatives, progress, and outcomes.
• Stays updated with industry trends, best practices, and emerging technologies in the field of learning and development, and continuously improves professional skills through ongoing learning and development opportunities.
• May perform talent management responsibilities for up to two employees including navigation of employee related issues that impact morale and work environment to ensure a high performing team.
• This includes hiring and selection, succession planning, performance and compensation management, and employee development and career coaching, as required.
• Manages priorities and workload distribution and removes barriers that impede progress.

Job Qualifications

• 7+ years of experience in Organizational Learning and Development or related technical experience.
• 7+ years of property claim handling experience.
• Bachelor's degree in Organizational Development or Human Resources or a related field and/or commensurate experience.

Location

Remote

Licenses and Certifications:

• Certified Professional in Talent Development or CPTD or Associate Professional in Talent Development or APTD

Behavioral Competencies

• Collaborates
• Communicates Effectively
• Customer Focus
• Decision Quality
• Nimble Learning

Technical Skills

• Learning Content Analysis
• Learning and Development Theories
• Training Programs Evaluation
• Learning Software
• Data Reporting
• Facilitation
• Learning Strategy
• Training Programs Implementation
• Content Creation
• Developmental Needs Assessment

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.