Multilingual English, Chinese Cantonese, and Mandarin Enrollment Eligibility Representative

This position is Remote in New York, NY. If you are located within commutable distance to the office at One Penn Plaza, 8th Floor, New York, NY, 10119 and 5 Store Front locations throughout NYC, you will have the flexibility to work remotely* as you take on some tough challenges.

Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Multilingual Representatives. If you're fluent in English, Chinese Cantonese, and Mandarin, we can show you how to put all of your skills, your passions and your energy to work in a fast- growing environment.

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:30am - 5:00pm EST. It may be necessary, given the business need, to work occasional overtime.

We offer 4 weeks of paid on-the job training, job shadowing, processes, and expectations. The hours during training will be 8:30 AM - 5:00 PM from Monday - Friday. Training will be conducted on - site and in - person.

Primary Responsibilities:

• Initiate and assist with developments / changes to increase or change quality and productivity
• Manage inbound and outbound calls from members, other departments including marketing/sales and brokers to research
• Respond to member eligibility or group questions & verify enrollment status
• Working with various types of member correspondence
• Reconciling eligibility discrepancies, analyzing transactional data and submitting retroactive eligibility changes
• Serve as a liaison between the members and various departments within UnitedHealthcare as it relates to member inquiry requests
• Outbound call campaigns, inbound member, sales & broker assistance on a daily basis
• Attend Member Education Sessions, Health Fairs, and Diabetes Day Clinic (in person) as needed
• Assisting at our Store Front locations as needed in NYC in person Mondays, Tuesdays
• Work is completed with established procedures
• Supervision / guidance is required for higher level tasks

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 1+ years of experience in an office setting environment, using the telephone and computer as the primary instruments to perform job duties
• Experience with Microsoft Office: Microsoft Word (creating, editing, and saving documents), Microsoft Excel (filtering, sorting, and editing data in spreadsheets, formulas, and creating pivot tables), Microsoft PowerPoint (creating, editing, and presenting slide decks), and Microsoft Outlook (email and calendar management)
• Multilingual fluency (Read, Speak) in English and both Chinese Cantonese/Mandarin dialects
• Ability to perform in - person activities as needed
• Ability to travel up to 10% of the time (Domestic)
• Ability to work any full-time (40 hours / week) shift between our normal business hours of 8:30 AM - 5:00 PM EST (Eastern Standard Time) from Monday - Friday

Preferred Qualifications:

• 1+ years of Call Center Customer Service experience
• 1+ years of work experience with Health insurance
• 1+ years of experience in working with the chronically ill, elderly, disabled, and / OR frail population
• Understanding of Medicaid and Medicare regulations

Telecommuting Requirements:

• Reside within commutable distance to the office at One Penn Plaza, 8th Floor, New York, NY, 10119 and 5 Store Front locations throughout NYC (Queens, Staten Island, Manhattan, Bronx, Brooklyn)
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Effective written and verbal communications skills
• Self-motivated
• Works well independently, but as a team player

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 - $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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