Security Operations and Systems Lead

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Job Description

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we'd like to know: Are you FIS?

About the role:

As the Security Operations & Systems Lead for the San Antonio Card Production Facilities, you will oversee physical security operations for two high-security centers. You will manage contracted security officers, ensure compliance with corporate and regulatory standards, and maintain advanced security systems. This role also drives automation and innovation initiatives to enhance security efficiency and operational resilience.

About the team:

Corporate Security's mission is to protect FIS staff and assets against physical threats. We provide cost-effective, productivity-enhanced, technology-based solutions supporting and underpinning the FIS security strategy. Our objectives include safeguarding people, facilities, and sensitive materials while enabling operational continuity.

What you will be doing:

• Supervise daily security operations across two card production facilities, ensuring 24/7 coverage and adherence to security protocols.
• Manage contracted security officers, including scheduling, performance monitoring, and compliance with post orders and SLAs.
• Oversee and maintain security systems, including CCure access control, CCTV surveillance, alarm monitoring, and intrusion detection technologies.
• Implement automation and technology-driven improvements such as AI-based video analytics, automated credentialing workflows, and integrated dashboards.
• Enforce PCI and corporate security standards for card production environments.
• Conduct audits, inspections, and risk assessments to ensure compliance and identify gaps.
• Respond to and document security incidents, escalating as required, and lead investigations of breaches or suspicious activity.
• Collaborate with facility management, IT, and compliance teams to align security with operational objectives.
• Train staff and contractors on security awareness and basic system operations.

What you will need:

• Bachelor's degree in Criminal Justice, Security Management, Business Administration, or related field.
• 5-7 years of experience in physical security operations, with at least 2 years in a supervisory or leadership role.
• Strong knowledge of access control systems, CCTV, alarm monitoring, and intrusion detection technologies.
• Familiarity with PCI compliance and secure material handling protocols.
• Experience with physical security automation tools and innovative technologies.
• Excellent leadership, communication, and problem-solving skills.
• Ability to manage multiple priorities and respond effectively to emergencies.

Added bonus if you have:

• Advanced certifications such as CPP (Certified Protection Professional) or PSP (Physical Security Professional).
• Experience implementing security technology upgrades and automation initiatives.
• Knowledge of CCure 9000, Avigilon, Victor applications.

What we offer you:

A career at FIS is more than just a job. It's the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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