Lead Success Coach, Pee Dee Region

* Demonstrates commitment to organizational values of Integrity, Collaboration, Attitude, Respect
and Excellence. (I-CARE Values)
* Provides amazing customer experiences to all internal and external customers. (ACE
Values)
* Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude,
Respect, Excellence) values.
* Manages staff by providing day-to-day supervision, including direct administrative and
programmatic supervision; completing written performance evaluations; hiring and terminating staff;
evaluating program services and activities and providing in-service and ongoing training.
* Ensures that all programmatic metrics are being met and submits consolidated reports as
requested.
* Maintains accurate and timely documentation of all services provided and other related
paperwork.
* Completes weekly, monthly and quarterly reports in a thorough and timely fashion.
* Maintains timely, complete, and accurate records, including case notes and program
activities
* Ensures data entry and documentation are compliant with requirements of funding
sources.
* Conduct community outreach and public education through presentations at local schools,
community organizations, and service clubs.
* Responsible for a caseload of individual participants.
* Provides various levels of assistance to program participants.
* Conducts employment needs assessments with individual program participants to provide
desired/required assistance during the job search process. Assistance includes but is not limited
to completion and review of job applications, networking with prospective employers, conducting
mock interviews, and reviewing and editing resumes.
* Recommends nationally recognized credentialed job training programs based on
participant's employment goals and skill sets.
* Reviews and interprets current labor market data and helps participants understand what types of
careers are in demand.
* Maintains a current job listing/database and provides appropriate job leads to clients.

* Completes employment and financial plan that clearly defines participants' employment and
financial goals; gathers input from participants and outlines what steps are required to meet
established goals.
* Provides positive reinforcement for desired behavior and promotes social integration, worker
socialization, proper communication skills, and positive work attitudes with participants.
* Provides follow-up contacts to ensure continued placement and sustainability of employed
participants; schedules follow-ups at a minimum at "exit," six months and 12 months.
* Develops rapid response action plans to assist participants who experience job losses in finding
new employment.
* Enters client information into the appropriate databases, maintains accurate case notes, records
program activities, and conducts case coordination as required.
* Works collaboratively with teams to achieve common goals.
* Complies with all agency policies, procedures, and safety standards throughout all work areas;
maintains same to meet CARF, Department of Labor, and other regulatory standards.
* Performs other job-related tasks and duties as assigned.