Vice President, People Experience

Who are we?

Reporting to Equinix's Chief People Officer, the Vice President, People Experience is a Customer Centric and Tech-Savvy individual with a passion for Operational Excellence and Elevating Employee Experience. They will lead a multidisciplinary and globally distributed team with a keen focus on designing and delivering innovative and scaled solutions through people operations teams and technology solutions.

The right leader will have a strong background in building and leading globally distributed teams undergoing transformation. They will be responsible for cultivating a collaborative, transparent, and entrepreneurial culture that motivates employees around shared vision and grounds in the unique change journey for our company.

Within the People Experience function, our teams revolve around continuously improving our self service layer, assisting managers through complex employee situations, operationalizing people programs and developing practice area CoEs (People tracks of M&A and People Policy, Risk & Governance).

Main responsibilities and accountabilities of the role:

Strategic Leadership

• Develop and execute a multi-year People Experience strategy that aligns with business goals and digital transformation.
• Lead the build phase of the People Experience function, including supporting transitions of scope and people from across the people team into this new function
• Focus on fostering and continuously improving employee experience, operational efficiency, positive employee relations and people policy compliance.
• Lead global teams with a focus on customer centricity, agility, and performance.
• Collaborate with IT and business leaders to drive automation and technology enablement across HR platforms.

Customer Centricity

• Drive a deep commitment to understanding and serving customers through a mindset and philosophy of customer obsession, prioritizing the needs, preferences, and experiences of customers.
• Develop operational models that systemically drive quality and consistency in customer experience across all interaction points
• Foster a mindset that leads to innovations and improvements that directly enhance how customers perceive and interact with The People Team

People Operations, Process & Technology Excellence

• Oversee global people operations teams including self service, manager enablement, CoE operations, people team procurement and vendor management
• Partner with stakeholders across the HR team to develop and implement effective people processes and technology around the entire employee lifecycle and experience (i.e., attract, recruit, develop, perform, retain, separate, re-skill).
• Oversee digital offerings and technology optimization roadmap
• Drive process design, implementation, and governance across HR functions.

Leadership of People Practice Areas

• Lead the development of people-related policies and compliance activities including new policy development, change management and adoption and implementation of new/updated compliance requirements to meet local, state, federal governing laws (employee handbook, policies, record keeping, training requirements, audits, AAP reporting, etc.).
• Ensure all People practices comply with regulatory requirements and internal policies.
• Design of methodology for and delivery of Procurement and Vendor Management for the People team incl. negotiations, vendor onboarding, performance monitoring, contract management)

Key Skills & Experience

• Deep HR experience, required
• Strong experience in a leadership role overseeing HR Operations, HR Technology and/or Total Rewards required
• Relevant certifications (e.g., SPHR, SHRM-SCP) preferred.
• Track record of driving change and transformational initiatives and projects.
• Strategic planner with exceptional technical and analytical skills and proficiency in HR metrics.
• Dedicated to consistently producing high quality work, superior judgment, forward thinking, creative, curious and a learner.
• Strong team player and collaborator.
• Ability to navigate complex organizational structures and foster a positive, inclusive work environment.

Skills and Attributes

• Customer Obsession - demonstrates a tenacity to understand the customer and deliver operational and customer service excellence
• Highly collaborative with a proven track record for working in a matrix environment, partnering with FPT & PS leaders.
• Exceptional judgment, self-management, strong ethics, and a high degree of personal and professional maturity.
• Views obstacles as opportunities, is tenacious and resourceful. Thrives in a fast-paced, rapidly evolving environment. Is a continuous learner and a student of our business, human resources and HR technology and regulations
• Adept at balancing intense short term pressures with overall long term goals
• Adept at inspiring behavior change through motivating teams, planning initiatives, designating priorities, and being decisive when faced with ambiguity
• Focus on execution and results - establishing high standards for performance, setting goals and developing plans, following through and holding people accountable for results

The targeted pay range for this position in the following location is / locations are:

United States - Dallas Infomart Office DAI : 260,000 - 390,000 USD / Annual

United States - Redwood City Office GHQ : 276,000 - 414,000 USD / Annual

Canada - Toronto Office TRO : 247,000 - 371,000 CAD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix's success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we're providing you with the best package possible. So, wherever you are in your career and life, you'll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.