Regulation E Claims Specialist - Clifton, NJ

At Valley Bank, we believe in people's growth potential. We invest in it. We protect it. We focus it. For nearly 100 years, we've been the Bank that clients from every industry turn to for our expertise, strategies, and advice--building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth--with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices in communities across the US.

At Valley, we're all driven by an ambition that goes deeper than just having a job. That's why when you work for us, we make it our goal to help you focus on what drives you--working to turn your passions and strengths into assets you can use to propel your ambitions and build the professional legacy you want. Because when we say we're a relationship bank built for growth, that's not just reserved for our clients--that includes all our associates as well.

The Reg E Claims Specialist will play a critical role in protecting our customers and the bank from financial loss due to unauthorized electronic fund transfers as well as ensuring ATM and merchant related issues are resolved timely.

• Investigate customer claims related to unauthorized or erroneous electronic transactions (e.g., debit card, ACH, ATM) in accordance with Regulation E, EFTA, and NACHA guidelines.
• Ensure all claims are processed within regulatory timeframes, including provisional credit issuance and final resolution.
• Communicate clearly and professionally with customers regarding claim status, required documentation, and resolution outcomes.
• Collaborate with internal departments such as Fraud, Risk, Compliance, Customer Service, and Retail to gather supporting evidence and ensure accurate claim adjudication.
• Document all investigative steps, findings, and communications in the bank's case management system.
• Monitor claim trends and escalate suspicious activity or potential fraud to the appropriate teams.
• Stay current on changes to Reg E, NACHA rules, and other relevant banking regulations.
• Participate in audits and compliance reviews related to claims handling and Reg E adherence.

• Strong understanding of banking operations, fraud detection, and consumer protection laws.
  In-depth understanding of Regulation E, EFTA, and electronic payment systems.
  Familiarity with banking platforms, dispute resolution systems, and fraud detection tools.
  Strong analytical, problem-solving, and decision-making skills.
  Excellent written and verbal communication skills.
  Ability to manage multiple cases and meet strict deadlines.

• High School diploma or GED and minimum of 2 years of experience in banking operations, fraud investigations, or claims processing.

• Bachelor's degree in a related field and direct experience handling Reg E claims.

We provide a comprehensive and competitive total rewards package including base salary determined by factors such as the role, relevant experience, skill set, and geographical location. Eligible positions may also be eligible to receive commission-based compensation and/or discretionary incentive compensation, which may be awarded as cash or forfeitable equity, recognizing individual performance and contributions.

In addition to financial compensation, we offer a robust suite of benefits tailored to meet diverse employee needs based on eligibility criteria. These include comprehensive health care and insurance plans, retirement savings options, tuition and adoption reimbursement programs, paid time off, mental health support, and other valuable benefits programs. Further details regarding total compensation and benefits will be shared during the hiring process.