Customer Service Representative

Customer Service Representative - 2PM-10PM

As the successful candidate, you will -

Modern Aviation is a leading Fixed Base Operator (FBO) serving private aviation clients. The Customer Service Representative is responsible for ensuring every guest receives exceptional care from arrival to departure. This role requires professionalism, composure under pressure, and a commitment to excellence in every interaction.

You are excited about this opportunity because you will -

• Deliver proactive, personalized service to Private and Corporate Aviation clientele.

• Arrange services including hotel, catering, and ground transportation.

• Coordinate aircraft services, such as fuel and hangar storage.

• Input trip data into scheduling software as well as updating customer information in database, as necessary.

• Effectively communicate via air-to-ground radio and ground-to-ground radio, in addition to other forms of communication.

• Educate customers on available services, promotions, and programs.

• Process customer invoices.

• Answer customer questions and resolve issues, as necessary.

• Assist passengers and flight crews with our professional Seven Star Service. Always offer additional services and exceed customer expectations.

• Build and establish customer relationships with local service providers such as hotels, rental car companies, restaurants, etc.

• Maintain lobby appearance and keep snacks and beverages stocked.

• Flight tracking via online databases to ensure timely service.

• Perform other duties that may be assigned, as necessary.

You will bring with you -

• Must be 18 years of age.

• Strong verbal and written communication skills.

• Intermediate knowledge of all Microsoft Office products.

• Ability to make fast decisions by using judgment consistent with company policies, standard operating procedures, and safety regulations.

• Negotiation and sales skills.

• Reliable multitasking skills.

• Valid driver's license.
• Previous customer service experience preferred.
• Basic knowledge of various aircraft types and servicing is a plus.

What can you expect the working conditions and physical demands for this role -

• This job operates in a professional office environment.
• This role routinely uses standard office equipment such as computers, phones, and printers.
• This position requires various tasks performed in all types of weather conditions.
• Physically able to perform frequent walking, sitting, stooping, stretching, bending, reaching, and grasping actions.
• While performing the duties of this job, the employee may be exposed to moving mechanical parts.
• The employee may be exposed to wet and/or humid conditions including extreme heat and cold.
• The noise level in the work environment is occasionally loud.
• May be required to work nights, weekends, and holidays.

Note: The statements above are intended to describe the general nature and level of work being performed by people assigned to the job. They are not construed to be an exhaustive list of responsibilities, duties and skills required of personnel. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Predictive Index Assessment - Please click the link below to complete the Assessment. *This step is required.

https://assessment.predictiveindex.com/bo/804D/CustomerServiceRepresentative_Jul2025_231050

Modern Aviation Pay Range -

$23-$24/hr. + benefits.

The Modern Aviation pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, or other law.

Benefits Provided -

Modern Aviation offers a comprehensive benefit package including:

Equal Employment Opportunity -

It is Modern Aviation's policy to seek and employ qualified persons, in all jobs, in a manner which will ensure equal employment opportunity in a manner as to not discriminate against any person based upon race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, protected veteran status or other protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Applicants must be legally authorized to work for ANY employer in the United States. We are unable to sponsor or take over sponsorship of an Employment Visa.

Modern Aviation is an Equal Opportunity Employer Minorities/Females/Disabled/Veterans