Critical Environment Data Analyst

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

The Data Analyst will provide essential data entry and support functions for the Critical Facilities Management Information System (CFIMS) and ServiceNow platforms, serving JLL licensed users. This role ensures data accuracy, regulatory compliance, and efficient operations by managing change control processes, incident reporting, maintenance schedules, vendor relations, and site information maintenance within the specified region.

Your day-to-day tasks will include:

• Provide accurate and timely data entry support for CFIMS and ServiceNow systems, ensuring critical facility data integrity
• Assist field teams in creating, editing, and submitting change requests while maintaining compliance with change management protocols
• Evaluate, edit, and transfer data between CFIMS and ServiceNow within specified timeframes to achieve 100% accuracy
• Create and update incident reports in CFIMS to meet submission timeline service level agreements (SLAs)
• Develop master schedules with onsite engineering staff and distribute to vendors with frequent work reminders
• Audit and maintain comprehensive site information including positions, responders, classifications, and asset data
• Support Engineering Managers in updating and closing problem tickets in ServiceNow to meet restoration and closeout SLAs

Required Qualifications:

• Strong understanding of critical facility management processes and data management principles
• Excellent attention to detail with demonstrated ability to maintain high data accuracy standards
• Effective communication skills to collaborate successfully with vendors, field teams, and various stakeholders
• Proven ability to prioritize tasks, manage time effectively, and consistently meet tight deadlines
• Strong analytical and problem-solving skills with capacity to resolve complex data-related issues

Preferred Qualifications:

• Bachelor's degree in a relevant field or equivalent work experience
• Experience with CFIMS and ServiceNow platforms or similar facility management systems
• Familiarity with incident reporting and problem ticket management processes
• Knowledge of change control and change management protocols in critical facility environments
• Understanding of regulatory compliance requirements for facility management operations
• Experience working with maintenance schedules and vendor coordination
• Basic knowledge of audit processes and documentation requirements

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.