Senior Operations Supervisor

Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As a Senior Supervisor, Operations at RXO, you will be responsible for overseeing daily operations and carrier performance. You'll ensure that all logistics, transportation, communication and customer service issues and requests are resolved in a manner that meets or exceeds the customer's expectations. We will equip you with the best tools in the industry to grow and develop to a level that will help you reach your career goals.

What your day-to-day will look like:

• Review all available ground, air charter, and air expedite volume to the lowest cost options at quality service are maintained.
• Communicate with customers, vendors, air carriers, company staff and management to ensure effective operations
• Investigate and resolve internal issues that impact job performance, employee morale and customer satisfaction, as well as issues submitted by customers, suppliers, or clients
• Clearly understand and manage goals, strategic plans, policies, and procedures of RXO Logistics, business unit and facility
• Help develop and implement processes and procedures for domestic and international air shipments
• Utilize the Transportation Management System (TMS) to monitor, audit and communicate shipment progress to multiple parties
• Track and document delivery performance; update and maintain organized files on all shipping documents and analyze root cause reasons for poor shipping performance
• Maintain a safe work environment that is free from harassment, drugs and workplace violence; promptly document and report all issues, concerns and incidents to management

At a minimum, you'll need:

• 5 years of experience in supply chain, logistics, transportation, or a related field
• Experience with Microsoft Office (Word, Excel, and PowerPoint)

It'd be great if you also have:

• Bachelor's degree in Logistics or a related field
• 5 years of experience managing a logistics/supply chain team, including hiring, mentoring, training, counseling and conducting annual reviews
• Availability to work weekends, holidays, off-hours and/or on-call shifts as the demands of the business dictate
• Availability to travel 10-20% of the time
• Experience with process improvement initiatives
• Familiarity with Microsoft SharePoint; understanding of Microsoft Power BI and routing software
• Excellent verbal and written communication skills; able to communicate and present clean, organized, and thorough information and data appropriate for intended audience
• Ability to work independently and in a team environment; customer-focused and results-driven work style

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Benefits

• Comprehensive medical, dental, and vision plans

• 401(k) retirement plan with up to 5% company match

• Pre-tax accounts to help streamline eligible expenses

• Company-paid disability and life insurance

• Employee Assistance Program (EAP)

• Career and Leadership Development Programs

• Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.