System Administrator

Essential Job Responsibilities:

60% - Delivery & Execution:

• Performs design, configuration, implementation, support, troubleshooting, maintenance, performance monitoring and the development of specialized procedures relating to the use of the corporate cloud computing environment
• Contributes to field and corporate roll-outs of technology, leveraging Hilcorp IT project management best practices
• Contributes to the stand up of necessary system software, hardware, and equipment (physical or virtual) to meet changing infrastructure needs
• Creates and optimizes specifications for complex technology solutions
• Enables faster and smarter business processes and implement analytics for meaningful insights
• Maintains reliability, performance, recoverability, and security of the corporate on-premise & cloud systems environments

20% - Support & Enablement:

• Receives and prioritizes escalations and incoming requests from product teams and stakeholders
• Guides the production of in-house documentation around solutions
• Monitors tools and proactively helps teams struggling with systems issues
• Technical support experience with the following technologies:
  • Edge and remote compute management
  • Solution virtualization & containerization
  • Hybrid Infrastructure monitoring & alerting
  • Infrastructure-as-code deployment & support

10% - Strategy & Planning:

• Ensures the functional, cost effective, and timely support of enterprise systems on a 24/7 basis
• Researches and implements new open-source and commercial tools, technologies, and methodologies
• Gains a thorough understanding of infrastructure needs and guides teams to design infrastructure platforms that meet end user requirements
• Assess need for any system reconfigurations based on architectural best practices
• Participate in planning & estimation of project efforts

10% - People:

• Fosters collaboration with team members to drive value, and identify and resolve impediments
• Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs
• Guides more junior team members in strategy, alignment, analysis, and execution tasks
• Participates in and contributes to learning activities around systems administration core practices

Other Job Responsibilities:

• Assists the IT Systems Administration Manager in development of standard operating procedures.
• Travel: Requires travel to Hilcorp Energy hub and field sites up to 10% of the time.
• Analyzes Helpdesk statistics to recommend long-term actions to decrease incidents or reduce resolution time (i.e. recommending training, changing manufacturers to increase meantime between failures, etc.)
• Maintains employee confidence and protects operations by keeping information confidential.
• Maintains technical knowledge by attending educational workshops and reviewing professional publications, establishing personal networks, and participating in professional associations.
• Communicates effectively (written/verbal) with technical and non-technical audiences, possesses strong interpersonal skills, is self-motivated, and is innovative in a fast-paced environment.
• Adheres to the company's values - integrity, ownership, urgency, alignment and innovation.
• Supports company vision and mission.
• Adheres to established work schedule, attendance standards and is punctual to work and meetings.
• Other duties as assigned by management.

Qualifications:

• One (1) year supporting enterprise level IT Infrastructure environments
• Expertise in creating, analyzing, and repairing large-scale distributed systems
• Expertise in systems infrastructure and architecture, including:
• Windows, Storage, Linux, & AWS support experience at enterprise scale
• Webservers, application servers, database servers, API management gateways, single-sign-on software, identity management software, ETL software, collaboration software, etc.
• Strong problem solving and communication skills required
• Experience running and maintaining a 24x7 production environment

Education Requirements:

• Bachelor's degree in Management Information Systems (MIS), Computer Science or a related field, preferred, supplemented by course work in management or an equivalent combination of 10+ years experience, education, and training which provides the desired knowledge, skills and abilities.

Certifications, Licenses, Registrations:

• Certifications in some combination of ITIL, CompTIA, Microsoft, Cisco, AWS, (ISC), PMI preferred or commensurate experience in supporting related technologies.