Temporary GME Software Support Specialist

Job Summary:

Jobs in this career family develop, maintain, and support computer systems, software and networks. Functions include enterprise operations, distributed computing, academic computing, research computing, computer hardware and software management, computer networking, telecommunications, systems development, database administration, server administration, website management, programming, desktop support, and help desk operations.

Professionals at the intermediate level are responsible for exercising discretion, analytical skill, personal accountability and responsibility in a wide range of areas including academic, administrative, managerial and student services functions. Work involves creating, integrating, applying and sharing knowledge directly related to a professional field.

At the intermediate level, duties may be more limited in scope and are performed with guidance and direction from other professionals.

Position Empasis:

The GME Software Support Specialist provides software support to the Graduate Medical Education Office, which supports 115+ ACGME accredited residency and fellowship programs and specifically focuses on the residency management software "MedHub". The Software Support Specialist will provide operational support, technical and training support, and strategic planning for software utilization.

This individual shows personal accountability and responsibility by managing multiple projects simultaneously, including but not limited to providing education and training for the residency management system, managing verification of resident and fellow onboarding documentation, and ensuring end users are compliant with university and program accreditation requirements. The position demonstrates robust analytical skills for technical support. This individual regularly audits the system and reports upon completion of required tasks. This role will also provide analysis and strategic recommendations on systems' enhancements. They may also build business intelligence through time for insights, recommendations, tracking and overall efficiency in the use of the system and the ability to analyze the data with ease. This individual will have a foundational skillset in IT, have an interest in learning the Graduate Medical Education software thoroughly, provide excellent customer service and training, and provide insights using data.

Supervision Received: Reports directly to the GME Compliance Manager.

Supervision Exercised: This position will have no direct reports; however, the position must have the ability to influence and guide non-direct reports through change and innovation.

Work Location: Hybrid - this role is eligible for a hybrid schedule of several days per week on the Anschutz campus and as needed for in-person meetings.

Examples of Work:

Software Support and Optimization - 40%

Software Support - 20%

* Partner closely with the systems administrator of the residency management software, MedHub, for day-to-day and annual operational and systems maintenance and processes.

* Creates visual guides, timelines, and tips for MedHub. Conduct training for large groups (100+) and small group or 1:1 training sessions, for the ongoing effective use of MedHub.

* Acquire an extensive knowledge-base and analytic ability to troubleshoot software functionality inquiries from end users and communicate solutions in compliance with ACGME accreditation (where applicable).

* Ensure ongoing operational support including but not limited to; Resident and faculty demographics, scheduling, evaluations, case logging, portfolios, and contracts.

MedHub Optimization - 20%

* Review and enhance processes for the training of end users on MedHub.

* Audit MedHub through data mining and identify efficiencies and optimization.

* Provide reports and summarize key points to highlight efficiencies to leadership. Provide a plan of action that decreases disruption to end users and maximizes the cleansing and ease of the system.

* In collaboration with leadership, optimize MedHub through streamlined processes, ensuring data integrity, cleansing data inputs, and the collection of information and in accordance with accreditation.

* Document processes and systems enhancements resulting from implementation of efficiencies.

Onboarding - 25%

* Manages annual updates for onboarding in MedHub and on the GME onboarding website.

* Creates and implements processes to ensure timeliness and accuracy of the annual input, matriculation, and termination of all incoming, continuing/transferring and exiting Residents in MedHub.

* Creates and updates forms, documentation, and instructions to Program Coordinators on the GME onboarding website in collaboration with GME staff and the affiliated hospitals.

Business Intelligence - 20%

* Partner across SOM-IT and related teams to understand the flow of data from MedHub.

* Work in close collaboration with GME leadership, stakeholders, and the Office of Medical Education to identify target metrics for dashboarding, visualization and reporting.

* Identify end-users, target audiences, and support scope towards ongoing data enhancement.

* Build visualization using PowerBI in collaboration with SOM-IT business intelligence teams and under the direction of GME leadership.

Department Oracle Identity Manager (OIM) Approver - 10%

* Approves sponsored user requests for Program Coordinators and incoming rotators.

* Distributes Resident/Fellows CU SOM usernames and e-mail addresses to programs.

* Works with University IT to troubleshoot Resident login and account issues.

* Uploads Resident/Fellow CU account information to MedHub.

Other Duties - 5%

* Serve on special projects.

* Attend ongoing training to deepen understanding of Graduate Medical Education.

Work Location:

Hybrid - this role is eligible for a hybrid schedule of several days per week on the Anschutz campus and as needed for in-person meetings.

Equal Employment Opportunity Statement:

The University of Colorado (CU) is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing non-discrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply.

Qualifications:

Minimum Qualifications

* Bachelor's degree from an accredited institution in Business, Computer Science, Information Systems, or a related field

* 1-year of professional level experience providing database support, technical support or systems administration.

Note: A combination of education and related technical experience may be substituted for a bachelor's degree on a year-for-year basis.

Preferred Qualifications

* Experience in higher education.

* Experience in Medical Education and using residency management systems.

* Experience auditing software systems and implementing efficiencies.

* Experience writing executive summaries and leveraging data to convey opportunities.

* Experience guiding and training end users and deploying change management techniques effective.

* Experience building and deploying business intelligence and building dashboards, reports and visualizations.

Knowledge, Skills, and Abilities (KSAs)

* Strong analytical, communication, and stakeholder management skills.

* Ability to translate complex technical concepts into accessible solutions for non-technical stakeholders.

* Excellent written and verbal communication skills, with the ability to lead workshops and training sessions.

* Strong interpersonal and collaboration skills across diverse teams and disciplines.

* Ability to manage multiple priorities and adapt to changing business needs.

* High attention to detail and commitment to quality and continuous improvement.

* Ability to foster innovation and drive adoption of emerging technologies across an organization.

* Experience designing and delivering training programs, including instructional materials, hands-on sessions, and virtual learning modules.

* Ability to assess user readiness and tailor training approaches to different learning styles and technical skill levels.

* Comfortable facilitating change enablement and promoting digital literacy across teams.

* Using SQL to build business intelligence.

How to Apply:

For full consideration, please submit the following document(s):

1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position

2. Curriculum vitae / Resume

3. Five professional references including name, address, phone number (mobile number if appropriate), and email address

Applications are accepted electronically ONLY at www.cu.edu/cu-careers.

Questions should be directed to: Lucinda Allen, Lucinda.Allen@cuanschutz.edu

Screening of Applications Begins:

Immediately and continues until position is filled. For best consideration, apply by November 11^th, 2025.

Anticipated Pay Range:

The hiring range for this position has been established at: $31.52-$40.10/hour. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

Your total compensation goes beyond the number on your paycheck. Temporary employees are only eligible for sick leave benefits.

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@ucdenver.edu.

Background Check Statement:

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.