Program Assistant - Family Lifestyle Program (PRN - as needed)

The FLiP Patient Navigator Program and the FLiPRx Produce Prescription Program are grant-funded projects to build clinical-community collaborations to support equitable access to nutrition and activity resources for families experiencing food insecurity and/or chronic diet-related health conditions within DC. Our program trains medical student volunteers to serve as patient navigators; when clinicians receive a positive food insecurity screen, or have a family experiencing a diet related chronic health condition that would benefit from more nutrition access and education, they can refer to FLiP. Our student navigators participate in a 2-part training curriculum, as well as participate in quarterly meetings that expose them to a variety of topics relevant to health inequities and nutrition access. These students then connect families with community resources, screen for eligibility for federal nutrition programs, and screen for eligibility for our 6 months produce prescription program. We have historically focused on serving families within Wards 7 and 8 but are expanding our referral base to other pediatric medical homes throughout DC.

With this expansion we are looking for an individual that is comfortable working remotely via the phone with community members to provide direct resource navigation, as well as providing administrative support for the broader patient navigator program.

Position Summary

Assist staff in the daily execution of program tasks and projects, providing administrative support to Program Manager and Program Coordinator. Responsible for maintaining office files, completing purchase and reimbursement requests, as well as managing financial records. Assist with fundraising by researching funding prospects, drafting communication with prospective donors, and managing logistics for fundraising events. Assist with special projects related to program goals and mission.

Responsibilities:

• Monitor RedCap (HIPPA compliant data capture platform) referrals and assign weekly referrals to students

• Monitor Mosio (HIPPA compliant texting platform) to ensure text replies are completed and all resource documents are sent

• Manage referral database to ensure families are called within 2 weeks of referral - often will require making resource navigation calls estimated to take ~8hrs/week

• Work with medical student groups to ensure community resource guide is up to date -Supporting role in bi-annual training session and new navigator onboarding

• Send monthly referral reports to clinic partner sites

• Work with faculty leadership, clinical partner sites, and produce prescription partners to ensure efficient workflow

This is a PRN (as-needed), non-benefits eligible position. The work hours are

Minimum Education
High School Diploma or GED (Required)

Minimum Work Experience
1 year performing administrative tasks (Required)

Required Skills/Knowledge
Proficient in all Microsoft Office applications, including Outlook, Excel, and Access.
Ability to produce quality reports under tight deadlines.
Ability to maintain composure and professionalism in a busy clinic environment.
Web design and desktop publishing skills a plus.

Experience with RedCap (HIPPA compliant data capture platform) is a plus.

Functional Accountabilities:

Administrative Support

• Maintain office files.

• Complete purchase and reimbursement requests, as well as manage financial records.

• Ability to produce quality reports under tight deadlines.

Special Projects

• Assist with special projects related to program goals and mission.

• May coordinate volunteer effort.

Data and Research

• Will occasionally be tasked with keeping statistics regarding program.

• Ability to produce quality reports under tight deadlines.

• Maintain research databases in a manner which meets IRB requirements for protection of patient privacy.

Teamwork

• Collaborate with co-workers on day-to-day tasks and responsibilities.

Customer Service

• Provide excellent customer service to clinical team, patient families, referring physicians.

• Help families navigate complex hospital system and helps with coordination of care.

• Act as advocate for patients and families, facilitating service delivery and removing barriers to care.

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Organizational Accountabilities

Organizational Commitment/Identification

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others' ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently

• Search for less costly ways of doing things

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance