Manager, Operations Support

NRG Energy
United States, Texas, Houston
Oct 23, 2025
As an NRG employee, we encourage you to take charge of your career and development journey. We invite you to explore exciting opportunities across our businesses. You'll find that our dynamic work environment provides variety and challenge. Your growth is key to our ongoing success-take the lead in shaping your career development, goals and future! Job Summary: Develop, implement, and maintain consistent Operations standards and best practices in support of NRG's objectives Essential Duties/Responsibilities Demonstrate leadership by aligning yourself with and fully supporting company and departmental goals Conduct plant site assessments and gap closure to drive the consistent implementation of Conduct of Operations and related Operations standards across the fleet Assess Operations activities, identify potential corrective actions, monitor corrective actions for effectiveness, and report findings to Plant and Regional Management Champion the Incident Management Process for operations-related incidents, review investigations, track status, and ensure investigations comply with standards Utilize Intelex, monitor status of corrective actions and report findings to Plant and Regional Management Develop and maintain a strong working relationship with Plant Operations senior leadership, Plant Managers, and Operations Managers Lead periodic fleet-wide Operations team calls, sharing best practices and lessons learned Develop written documents to improve operations standards as required (procedures, assessments, required reading, etc.) and assist with implementation at plants Lead investigations as needed and prepare written reports Ability to immediately escalate discovery of unsafe and non-compliance situations to senior leadership Ability to accept short-term assignments in interim leadership roles as needed Develop, implement, and deliver annual Conduct of Operations training Participate/lead in Plant Operations training initiatives such as Conduct of Operations 101, Manager 101, Plant Manager 101, Plant Manager Technical Training, Frontline Leadership, etc. Working Conditions and Requirements Work overtime and non-standard working hours as directed Ability to travel to plants as needed - Up to 50% travel Always Possess a valid Driver's License Requires wearing personal protective safety equipment Minimum Requirements: Minimum 10 years' experience in power plant operations Minimum 2 years' experience in Plant Operations Management Experience using a personal computer and standard business software Preferred Qualifications Excellent communication skills: including strong oral and writing skills, and the ability to effectively listen as well as a willingness to voice opinions and offer solutions Strong analytical and problem-solving skills with careful attention to detail, accuracy, and precision; candidates must demonstrate unquestionable trust, superior performance, and commit to highest standards of quality and integrity Strong interpersonal skills with the ability to deal with a wide variety of people with tact, courtesy, and professionalism Ability to effectively communicate to all levels of the NRG organization from bottom to top Ability to effectively make presentations to large groups of people as well as impactfully working one on one Ability to establish and maintain a positive and professional working relationship with all individuals Ability to read, create, and follow written policies, procedures, and checklists Ability to read, write, and understand English Ability to learn state/region-specific bargaining unit agreements Knowledge of electrical generating industry operating standards Knowledge and use of Human Performance principles and error reduction tools Knowledge of applicable safety and environmental regulations in industrial environments Strong working knowledge of NRG LOTO, Confined Space, and Conduct of Operations processes Ability to complete tasks on time without direct supervision Ability to meet short deadlines and turn around information with high quality Comprehensive knowledge and strict adherence to NRG business practices, procedures, and principles Positive attitude, supportive to colleagues, and acts as a change agent Self-starter - Ability to work with limited direction, data, or oversight; strong work ethic Credible leader - brings a strong foundation of experience and can lead the organization through collaboration, teaching, coaching, and mentoring Additional Knowledge, Skills and Abilities Uses and maintains technical and professional knowledge, shares that knowledge with others, and recognizes/applies new technology in a cost-effective manner Uses technical and communication skills to solve problems and communicate issue resolutions Works independently and as a team member to accomplish self and teamwork goals and requirements Obtains and applies knowledge of sound business practices in daily work activities and decision making Seeks and understands the customer/client's needs and focuses on meeting and exceeding their expectations Willing to do whatever it takes to get the job done within the confines of acceptable boundaries Anticipates and accepts changes in the organization and adapts to meet the new requirements Committed to making the workplace safe and environmentally sound Willing to accept accountability for own decisions, performance, and behavior *Please Note: Salary offered will be commensurate with the successful candidate's education and/or experience and consistent with the job location's market pay rate.* NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. Official description on file with Talent.