Client Administrator

ViaPath is currently seeking a Site Administrator 3 to join our team. The Site Administrator is responsible for managing key functions of client process administration and operational support. They are also responsible for inputting all information required for inmate accounts, telephone call records and recording.

This position is based at the client site in Chicago, IL with some travel to additional sites.

Serve as a positive Ambassador representative for ViaPath when meeting with customers and clients - clearly demonstrating "Service Excellence"
• Responsible for overall service of ViaPath products at assigned customer sites and willing to assist the customer at all times
• Manage the PIN / PAN access lists to include enrollments, changes, deletions, etc.
• Responsible for resolving any problems that may arise with an inmate call access list or the inmate PIN numbers
• Manage portions of the inmate enrollment process to include voiceprint and voice file management
• Assist the facility staff with any investigations and or queries and questions pertaining to the inmate telephone system
• Point of contact for FACILITY staff for any issues regarding customer account
• Compile reports as needed
• During any emergency situations at facility, the Site Administrator may be required for on-call duty during evening hours and/or weekends
• Create problem tickets and monitor for resolution
• Interact in a professional manner with customers to foster positive relationships
• Additional tasks as assigned by supervisor
• Energize and foster an effective and impactful team environment
• During any emergency situations at facility, the Site Administrator may be required for on-call duty during evening hours and/or weekends.

• A minimum of 2-3 years of Office Administrative or Clerical work experience
• High School Diploma or equivalent is required; post graduate training and/or education is preferred
• Basic knowledge of Microsoft Office products to include (Word, Excel, and Outlook)
• Strong verbal and written communication skills
• Strong customer focus driven skillset; ability to develop strong partnership
• Must be pro-active, self-sufficient and highly productive with minimal guidance/supervision
• Ability to multi-task and meet deadlines
• Must be able to work the assigned hours and any on-call requirements
• Candidates must pass a pre- employment background investigation and drug testing screen for ViaPath as well as for the corrections facility (for initial employment, in addition every 3 months thereafter throughout employment)

ViaPath is committed to providing equal employment opportunities to all qualified individuals and to maintaining a workplace free from discrimination and harassment. Employment decisions are based on individual merit, qualifications, performance, and business needs. In accordance with applicable federal, state, and local laws, ViaPath does not discriminate or permit harassment against any employee or applicant based on any characteristic protected by law. ViaPath's commitment applies to the fullest extent required by federal, state, and local laws applicable to its contracts and operations.

Benefits Overview

ViaPath is committed to supporting the health, well-being, and security of our employees. Eligible full-time employees have access to a comprehensive benefits package that includes:

• Medical, Dental & Vision Insurance - Multiple plan options designed to support a variety of coverage needs.
• Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA) - Employer provided contribution to the HSA for eligible medical plans. Healthcare and dependent care spending accounts available.
• Flexible Time Off (FTO) - Including vacation and sick time
• Company Holidays
• Retirement Plan (401(k)) - Traditional and Roth 401(k) options available including employer matching contributions.
• Life & Disability Insurance - Company-paid basic life insurance and short-term disability; additional voluntary coverage available.
• Employee Assistance Program (EAP) - Free, confidential support for personal, financial, and family matters.
• Additional Well-Being Resources - Includes access to Care.com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services.

Eligibility for certain benefits may depend on employee status, work location, and applicable plan documents. Benefits and terms are subject to change. The information above provides a brief summary of our benefit programs. Actual coverage details are governed by the official plan documents, which control in the event of conflict. ViaPath reserves the right to modify or terminate any benefit program at any time.