Solution Engineer, Data Cloud

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Opportunity

Delivering customer success with Data + AI + CRM + Trust is the unique value proposition for Salesforce and the Agentforce Platform. The Data Cloud Solution Engineer a best-in-class technical trusted advisor with deep subject matter expertise in Data Cloud, the flagship innovation and hyperscale data platform built natively into Salesforce. The SE's skill set will be a unique combination of executive-level presence combined with full-stack technical skills that ensure Data Cloud delivers value to customers integrated with complex customer data architectures, laying the foundation for AI-powered experiences and Agentforce. This technical talent with a rare combination of skills will drive execution excellence in support of sellers and leadership across the territory. In-depth knowledge of modern cloud data platforms like Snowflake, GBQ, and Databricks, as well as data analytics tools like Tableau, will be instrumental in crafting solutions that integrate elegantly to drive customer success.

Your Impact

* Arrange and conduct in-person & web-based meetings to drive the entire opportunity lifecycle from technical discovery to technical close.
* Co-create technical close strategy with Account Executives that aligns to customer objectives.
* Collaborate strategically with Account Executives across the customer base and the sales organization to prioritize and develop Industry-specific use cases grounded in consistent architectures that have proven repeatability with customers.
* Execute programs to efficiently scale technical evaluation of Salesforce Data Cloud across the Industry/Territory.
* Leverage profound understanding of modern cloud data platforms and data analytics tools to drive Data Cloud ACV.
* Collaborate with Salesforce product teams to deeply understand Salesforce solutions and roadmap, and advocate for key features needed for success across the Industry/Territory via Voice of the Customer feedback.
* Develop scalable, deployable, reusable, and relevant field enablement technical assets that drive differentiated business outcomes in order to accelerate adoption across customers, partners, and sales teams.
* Partner with Product Marketing to inform messaging and sales plays across all of Salesforce.
* Deliver the overall Salesforce point-of-view for data strategy aligned to industry-specific use cases.
* Gifted storyteller able to engage diverse audiences from C-level executives to data architects.
* Delight customers at Salesforce events including Dreamforce, Tableau Conference, and Salesforce World Tours.
* Have a passion for operational excellence that drives scalable ACV growth and customer success.

Qualifications

You have demonstrated consistently increasing levels of responsibility and spheres of influence that include:

* 7+ years of experience in customer-facing solutioning for Data, Analytics, AI and CRM.
* Salesforce Platform experience (e.g. Administrator Certification)
* BS degree in a quantitative field (e.g. Computer Science, Engineering, Data Science); An advanced degree (MS, PhD) preferred
* Full-stack technical qualifications (CRM, Data Architecture, AI/ML) combined with experience owning technical relationships with C-Level executives.
* Experience integrating complex data architectures to drive business value for customers.
* Hands-on expertise in modern cloud data platforms (Snowflake, Databricks, Big Query, RedShift), data analytics tools (Tableau, Looker, Power BI), data programming models (DataFrames, pandas), and AI (Python, R, Jupyter Notebooks).
* Deep technical knowledge of the Salesforce platform (Salesforce Admin and Advanced Admin level).
* Skilled at guiding impactful discovery conversations to unveil nuanced client needs and objectives.
* Experience driving customer success in large, complex selling organizations.
* Consistent recognition/awards for sales and customer success.
* Knowledge of industry-specific use cases, data architectures, and integration patterns.
* Persuasive verbal, written, presentation and interpersonal communication skills that influence change in large organizations.

Technical Skill Set

As a deep subject matter expert, you will have a rare set of technical proficiencies, including:

* Data Architecture & Tools: modern cloud data platforms (Snowflake, Databricks, Big Query, RedShift), data analytics tools (Tableau, Looker, Power BI), data programming models (DataFrames, pandas), data modeling
* AI: Python/R, data wrangling, machine learning
* Salesforce Smart: Salesforce Admin-level certification(s), hands-on experience with Salesforce Cloud(s)

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.