Firm Administrator

We are seeking a strategic and experienced Firm Administrator to lead the business operations of our multi-state law firm. This role will oversee firm wide operations, including administrative functions, financial management, human resources, and operational efficiency, while working directly with the firm owner and providing oversight of attorneys and firm leadership team. The Firm Administrator will drive operational excellence, process improvement, and strategic initiatives to ensure the firm's continued growth and success.

POSITION SUMMARY:

The Firm Administrator is responsible for managing all aspects of the firm's business operations across multiple states. This includes overseeing administrative, financial, HR, and operational teams, as well as collaborating with attorneys to ensure efficient delivery of legal services. The ideal candidate will bring proven leadership, exceptional organizational skills, and the ability to bridge the gap between legal practice and business strategy, driving performance, profitability, and operational excellence.

KEY RESPONSIBILITIES:

• Provide leadership, direction, and vision for firm-wide operations, ensuring alignment with strategic goals and business objectives.
• Oversee attorneys, administrative staff, and operations teams, providing guidance, performance oversight, and support for professional development.
• Work closely with the firm owner to implement strategic initiatives, manage growth, and optimize operational efficiency.
• Develop and implement policies, procedures, and best practices to streamline workflows, improve service delivery, and ensure compliance across all offices.
• Monitor firm financial performance, including budgets, expenses, and revenue, to ensure cost-effective operations and profitability.
• Collaborate with practice leaders to assess operational needs, allocate resources, and implement solutions that improve attorney and staff productivity.
• Lead vendor management, contract negotiations, and relationships with service providers supporting firm operations.
• Drive continuous improvement initiatives, identifying opportunities to enhance workflows, client experience, and operational effectiveness.
• Ensure compliance with all regulatory, licensing, and professional standards applicable to multi-state operations.
• Mentor and coach managers and team leaders across the firm to foster a high-performing, collaborative culture.
• Oversee key projects and initiatives, ensuring timely execution and measurable outcomes.

KEY SKILLS:

• Proven leadership in managing multi-office or multi-state operations, including oversight of attorneys and administrative teams.
• Strong strategic planning, organizational, and operational management skills.
• Expertise in financial management, budgeting, and reporting, with a focus on operational efficiency and profitability.
• Excellent problem-solving and decision-making abilities in complex and dynamic environments.
• Exceptional communication skills, both verbal and written, with the ability to engage attorneys, staff, and external stakeholders.
• Skilled in coaching, mentoring, and developing high-performing teams.
• Knowledge of regulatory compliance, professional standards, and best practices for legal operations.
• Experience implementing process improvements, workflow optimization, and operational innovations.

MINIMUM QUALIFICATIONS:

• Bachelor's degree in business administration, Management, Finance, or related field; advanced degree preferred.
• 7+ years of progressive leadership experience in law firm operations or professional services management.
• Demonstrated experience overseeing attorneys, managers, or multi-functional teams.
• Proven track record of managing budgets, projects, and operational initiatives across multiple offices or states.
• Strong knowledge of legal industry regulations and compliance requirements.

PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting.
• Perform repetitive tasks such as typing and clicking.
• Must be able to lift and move light items up to 20 pounds at times.
• Must be able to bend, reach, push, pull, lift, and sit.

The physical demands are representative of those that must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

BENEFITS:

The company offers a comprehensive benefits package including:

• Medical, dental, and vision.
• Voluntary life, accident, critical illness, hospital indemnity, and short-term disability.
• Vacation, sick and floating holidays.
• Employee assistance program.
• Paid parental leave.
• 401(k) retirement plan.

DISCLAIMER:

This is not meant to be an all-inclusive list of duties and responsibilities for this position but constitutes a general definition of the position's scope and function.

EQUAL OPPORTUNITY EMPLOYER:

We are an equal opportunity employer and value diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status.

If you require a reasonable accommodation to complete the application or interview process, please contact us at dl-human-resources@caseopp.com.