Bilingual Call Center Agent

• Complete data processing and analytics tasks accurately and on time.
• Resolve claimant phone inquiries and investigate questions.
• Meet processing goals set by the Shared Services Manager.
• Troubleshoot and report data irregularities during projects.
• Communicate project status and issues clearly to management.
• Perform additional duties as assigned.

• Bachelor's degree preferred, or 1-2 years of related experience.
• Proficiency in Windows, MS Office, and Excel; ability to learn new programs.
• Strong accuracy, attention to detail, and task ownership.
• Effective communication skills and ability to follow direction.
• Self-motivated with the ability to work independently and in teams.
• Flexible and adaptable across projects.

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