Lead Technician, Power Systems Data Center

SUCCESS AT WESTERN STATES: Western State's culture is based on passion for our Vision, Purpose, and VALUES. We are fiercely committed to SAFETY and sending every employee, safely home, every day. We strive for EXCELLENCE in all we do and are proud to be a "play to win" organization. We act with INTEGRITY in each and every decision we make. Our People and TEAMWORK drive a fun and engaging culture. We are ACCOUNTABLE as individuals and as an organization and are focused on driving INNOVATION.

JOB SUMMARY:

The DC Lead Technician is responsible for performing and overseeing the assigned workload in the Power Systems Data Center ensuring completion of PM work to Western States' and our clients standards, in order to meet or exceed the client's needs repairs and processes are performed to satisfaction. As a "working lead" this role completes the preventative maintenance, diagnoses, repairs, disassembly, assembly, and failure analyses of all customer machines within the Data Center scope; with the opportunity in continued education and training initiatives as outlined in the Western States Equipment Technician Career Development Plan. (TCDP)

ESSENTIAL FUNCTIONS:

Safety

• Actively cares, promotes, manages, and advocates safety at Western States. As a leader and team member in the organization, it is critical to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable safety policies, procedures and standards.
• Maintains clean/clutter free personal work areas to ensure safe environments for all WSECO employees.
• Adhering to required personal protective equipment (PPE) as identified in safety policies of both WESCO and our clients.

Oversight, Troubleshooting, and Customer Resolution

• Act as the primary contact between the technician team and the onsite contact.
• Primary contact for the technician team and the DC Foreman and Supervisor.
• Perform PM activities exactly to client expectation following the customer supplied MOP.
• Take full accountability for team by signing off on customer supplied MOP, indicating work has been completed fully.

Repairs, Parts Orders, Service Manuals and SIS

• Performs all scheduled preventative maintenance services including fluid and filter replacement within time requirement guidelines. Operates equipment to ensure correct operation before and after all preventative maintenance.
• Performs load bank testing in accordance with client, state and local specifications.
• Performs schedule oil sampling (SOS) accurately and sends samples to lab.
• Identifies potential safety problems on equipment through walk around inspection and reports them to the supervisor and/or the customer.
• Uses web based STW, SIS, and ET effectively to obtain machine specifications. Performs all required tasks in accordance with procedures.
• Uses web-based SIS effectively and assists with parts orders required to complete repairs.
• Completes, factual service reports, load bank reports & inspection reports at the completion of each day.
• Communicates equipment issues and status of equipment to customer and supervisor.
• Adheres to all customer care standards.
• Actively cares and advocates safety at Western States. Adhere to all applicable safety policies, procedures and standards.
• May accomplish training and serve as a team member in support of Western States' strategic programs, projects, and initiatives.
• Work within and promote corporate vision, mission, and values of the organization.
• Performs other duties as assigned.

KNOWLEDGE SKILLS AND ABILITIES:

• Excellent customer service skills.
• Ability to self-schedule and perform duties with minimal supervision required.
• Ability to quickly assess situation and make logical decisions.
• Knowledge and use of Microsoft computer products or other comparable systems required.
• Ability to use SIS, Microsoft A/X, and ET.
• Ability to establish and maintain effective working relationships with others to include customers, vendors, employees, and the public.
• Ability to work overtime with minimal notice required.
• Knowledge of preventative maintenance practices.
• Knowledge of proper fluid disposal and environmental practices.
• Ability to start and run power systems equipment.
• Ability to drive for long periods of time.
• Consistent attendance.

EDUCATION AND EXPERIENCE:

• Proof of high school diploma or General Education Degree (GED).
• Associates Degree or technical training from an accredited vocational school preferred.
• Two years minimum experience working on power systems equipment experience required.
• Comprehensive knowledge on how to read schematics, troubleshoot, disassemble, assemble, remove and install machine components and systems required.
• Must have a current driver's license with acceptable driving record.
• Minimum of one-year previous lead or supervisory experience preferred.
• Must be able to communicate (speak, read, comprehend, write in English).

PHYSICAL CHARACTERISTICS:

• Must be able to stand for long periods of time along with walking, sitting, climbing stairs, reaching pushing, pulling, leaning and twisting.
• Able to lift up to 50 lbs in accordance with Western States' Lifting Safe Work Practice to include amount and approach.
• Must be able to meet all safety requirements for applicable safety policies.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.