Data Infrastructure Management Administrator

As a member of OIT's Data Infrastructure Management agile team, you will provide operational support to maintain a stable infrastructure to meet the needs of the University and champion the continuous improvement of existing data storage management practices. The role involves managing the support ticket queue and monitoring the Data Infrastructure ecosystem as well as efforts to modernize our operations. These efforts include leveraging automation, infrastructure-as-code (IaC), and machine learning (ML) techniques to optimize performance, enhance security, and ensure a stable infrastructure for University digital data assets spanning across the entire enterprise, with a strong focus on research data sets. You will work closely with collaborative cross-unit teams who make up the entire IT stack to achieve shared goals. This position requires the ability to operate within industry standard practices, adapt to and quickly learn new processes and technologies, and handle multiple priorities and tasks simultaneously with a close attention to detail under general supervision.

Job Responsibilities:

• Triage, research and resolve reported data storage issues. Provide escalation support for data storage related issues.
• Perform regular software maintenance and communicate maintenance with customers.
• Responsible for all operational aspects of data storage systems including performance, integrity, and security. Ensure redundant systems are properly maintained and are available for activation if required.
• Develop and implement automation scripts to enhance security, threat detection, and ransomware protection for data storage systems.
• Develop and maintain Standard Operating Procedures/documentation.
• Share knowledge and mentor student workers on the team.
• Participate in 24x7 on call support with a weekly rotating schedule, including weekends.

***Please document qualifications on resume

Required Qualifications:

• Bachelor's degree or a comparable combination of education, training, and/or experience to equal at least four years.
• Professional, internship/student worker or educational experience with:
  • developing automation workflows using scripting languages (e.g., Python, PowerShell) and applying machine learning techniques for system administration tasks such as predictive maintenance, backups, or permission management.
  • Windows administration
  • troubleshooting errors and performance bottlenecks and implementing resolutions with general direction
• Exceptional communication; ability to tailor messages to the audience (whether technical or non-technical, individual contributor to executive).

Preferred Qualifications:

• Customer support experience. High level of comfort assisting non-IT customers on best practice application of technology and data storage.
• Experience working as Systems Administrator in a 24x7 operational support role.
• Proficiency in infrastructure-as-code tools (e.g., Terraform, Ansible) and machine learning frameworks (e.g., TensorFlow, scikit-learn) for managing and optimizing data storage infrastructure.
• Understanding of patching, upgrades, backup and recovery.
• Experience working with Agile teams.

Pay Range: $72000 - $82000; depending on education/qualifications/experience

Time Appointment Category: 100% Appointment

Position Type: Civil-Service

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

While our salary ranges provide a framework, it is important to note that most of the time, the initial pay may not reach the maximum of the range. This approach ensures that compensation reflects the value and unique contributions of each candidate while maintaining equity within our organization. As part of our commitment to fair and equitable compensation, please be aware that the salary offered to incoming candidates will be based on their individual credentials and experience.

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

***Please document qualifications on resume

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).

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