Navigator Technology Specialist

Why join us?

Our purpose is to design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Responsible for technical support and analysis, communication, and assisting in the ongoing development of MillerKnoll's portfolio of digital tools for dealers. Profiles and maintains detailed knowledge of how dealers use technology to drive their business operation. Collaborate with dealers on implementing digital solutions, communicating updates, and recommending technology best practices.

ESSENTIAL FUNCTIONS

• Act as liaison between MillerKnoll and its dealers, solving IT Problems and working with agile development teams to create solutions.

• Provide expert analysis and support for the Atlas Digital Suite of dealer tools, providing user training, testing, feedback collection, troubleshooting and issue resolution.

• Participate in cross functional teams and projects as necessarily, coaching the project team on dealer behavior and needs.

• Represents the voice of the dealer to IT and the greater MillerKnoll organization.

• Build deep knowledge of dealer technology usage and how various 3rd party applications interact with MillerKnoll technology, and be able to resolve issues across this complex environment.

• Create and maintain internal technical reference materials for the Atlas Digital Suite.

• Form close partnerships with Dealer IT and user leads, detailing their use of all digital tools, creating technology profiles for each, and making recommendations as necessary.

• Maintain database of users and security roles, assigning access rights as appropriate to dealer extranet and tools.

• Maintain in-depth knowledge of MillerKnoll products and services.

• Participate shared coverage of incoming dealer tech support including phone, email, and live chat.

• Applies problem solving skills and executes solutions to problems independently.

• Customer facing soft skills: engaging presenter, empathetic listener.

• Performs additional responsibilities as requested to achieve business objectives.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• Bachelor's Degree in Computer Science, Information Systems or relevant academic discipline preferred.

• 3-5 years of professional IT & IS experience.

Skills and Abilities

• Knowledge of how current trends and technology may be used to support business partners.

• Proficient understanding of how technology solves various business problems.

• Strong interpersonal skills and ability to maintain positive teaching attitude while working with users of varying levels of technological experience.

• Ability to quickly learn and become proficient in digital sales, spec and order tools.

• Strong verbal and written communications.

• Experience working in an agile development environment preferred.

• Knowledge of MillerKnoll product applications preferred.

• Ability to work cooperatively both in a team environment and independently.

• Ability to work the required hours with flexibility to work additional hours as needed, to include, but not limited to being "on-call" during the evenings, weekends, and holidays.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to perform all essential functions of the position with or without accommodations.

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.