Installation & Fulfillment Specialist

Position Summary:

Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them.

In the Installation & Fulfillment Specialist position, you'll be responsible for the end-to-end execution of large-scale customer projects valued at $15K or more, from order fulfillment through final delivery and installation. You'll protect customer trust, ensure project profitability, and drive a seamless service experience by making informed decisions, embracing change, and using technology to enhance efficiency. You'll collaborate closely with Capital Sales, Aptura, product suppliers, and external service providers to deliver outcomes that exceed expectations and reinforce Direct Supply's reputation.

Skills Needed:

• Provides Customer Value - Delivers cutting-edge, tech-driven solutions paired with outrageous customer service with an eye to profitability. Seizes opportunities that reward both the customer and DS, fostering robust customer relationships.

• Solves Problems - Uses technology and sharp logic to craft inventive solutions to complex issues, digging deep to tackle root causes. Conducts impartial analysis, leaving no stone unturned for comprehensive insights.

• Communicates Effectively - Develops and delivers impactful communications for diverse audiences across channels. Excels in both small and large group interactions. Captures attention, actively listens, and guides discussions towards targeted goals.

• Makes Quality Decisions - Makes swift and sound decisions that propel objectives forward. Hunts for crucial qualitative and quantitative data. Balances thorough analysis with wisdom, experience, and judgment for informed decision-making.

• Deals with Ambiguity - Adapts smoothly to change and thrives in ambiguity, maintaining composure and productivity. Maintains progress despite incomplete information and tackles complex issues constructively.

What You'll Do and Impact:

• Manage order fulfillment, warehousing, delivery, and installation to ensure projects are completed on time and meet quality standards.

• Protect profitability by enforcing supplier and service provider contracts, reducing losses, and addressing risks before they affect the customer.

• Improve the customer experience by anticipating issues, responding quickly to order-related requests, and providing clear, actionable solutions.

• Increase efficiency by streamlining installation processes, cutting costs, and using AI or automation to eliminate repetitive tasks.

• Maintain accurate project documentation and ensure consistent use of project tools.

• Improve service delivery by giving direct feedback to providers and Installation Managers and escalating issues early when needed.

• Support continuous improvement by developing SOPs, participating in department initiatives, and leading or contributing to pilots and process updates.

Experience:

• 2+ years of customer-facing, project management, logistics, or installation experience.

• Demonstrated success managing complex, multi-stakeholder projects under tight timelines.

• Experience leveraging technology or AI tools to improve efficiency and outcomes preferred.

Additional Items of Interest:

• Bachelor's degree in Business, Communications, or related field

• Project Management certification of interest but not required