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Assistant or Associate Director of Residence Life Operations

Milwaukee School of Engineering (MSOE)
In addition to being located in the heart of downtown Milwaukee, MSOE offers a competitive compensation package including base pay; PTO; 13 paid staff holidays per year; medical, dental, vision, disability, and life insurance plans; 403(b) retirement plan
vision insurance, parental leave, paid time off, paid holidays, 403(b), retirement plan
United States, Wisconsin, Milwaukee
1025 North Broadway (Show on map)
Sep 15, 2025
Who We Are Milwaukee School of Engineering (MSOE) is an academic institution intrinsically tied to the real world - a confluence of industry knowledge, work ethic and an enduring desire to know more. The university offers Bachelor's and Master's degrees in engineering, computer science, machine learning, user experience, construction management, actuarial science, business and nursing. With about 3,000 students, faculty and staff, MSOE is large enough for big opportunities and small enough for personal attention. A Small University Dedicated to Achieving Big Things MSOE is a supportive environment where everyone is valued. Our method of learning by doing is our distinction: it is how we teach, how we learn and how we serve. MSOE's top priority is serving our students. By joining our community, you are building the leaders of tomorrow. Our Mission MSOE is the university of choice for those seeking an inclusive community of experiential learners driven to solve the complex challenges of today and tomorrow. We are united by our six values - collaboration, excellence, inclusion, innovation, integrity and stewardship - which represent the core of our campus culture. Under the leadership of Dr. John Walz, MSOE has embarked on an ambitious strategic plan, Extraordinary Together, that propels the institution forward. At MSOE, we are dedicated to promoting an academic environment marked by an unwavering respect for every individual. Summary MSOE invites applications for a full-time Assistant or Associate Director of Residence Life Operations to join our Residence Life team. The Assistant/Associate Director of Residence Life Operations provides leadership and oversight for housing operations, facilities coordination, and event logistics within Residence Life. The final title will be determined based on the candidate's experience and qualifications. This role ensures operational excellence by managing housing assignments and billing, monitoring residential facilities in partnership with Community Directors, coordinating summer and conference housing, and supporting financial planning. The Assistant/Associate Director supervises operations staff, the Set-Up and Events Coordinator, and off-campus housing partnerships, working closely with the Director of Residence Life and Dining Services to align operational practices with student development goals and institutional priorities. Essential Duties and Responsibilities Oversee housing assignments, contracts, billing, and occupancy management to ensure accurate and efficient operations. Manage housing software systems (e.g., Jenzabar) and maintain data integrity for reporting and analysis. Develop and implement policies for assignments, waitlists, exemptions, and appeals that promote fairness and consistency. Serve as the primary liaison with Facilities, Custodial Services, and Public Safety for maintenance, renovations, and capital projects, collaborating with Community Directors to monitor building conditions and address concerns. Monitor facility conditions, occupancy trends, and space utilization to inform planning and improvements in partnership with Residence Life staff. Coordinate summer housing operations in collaboration with campus partners and supervise the Set-Up and Events Coordinator, who supports both event logistics and contract processing. Provide occupancy and revenue analysis to support departmental budget planning and forecasting. Ensure accuracy of housing charges, contract compliance, and vendor performance in alignment with university financial procedures. Oversee off-campus housing partnerships and assignments to ensure consistency of standards and support for students living in non-university facilities. Supervise housing operations staff and partner with the Director of Residence Life to align operational excellence with student development goals. Other Duties & Responsibilities Actively provide operational oversight and administrative support for Residence Life Lead summer and off-campus housing operations Represent MSOE at events and committees as needed This above list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time. Qualifications Bachelor's degree required; Master's degree in Higher Education Administration, Student Affairs, Business Administration, or related field preferred. Minimum of 3 years of progressive experience in housing operations, facilities management, or related student services roles. Demonstrated success supervising professional or administrative staff. Experience with housing assignments, billing, and occupancy systems (e.g., StarRez, Jenzabar, Adirondack). Proven ability to manage budgets, contracts, and vendor relationships. Knowledge of facilities maintenance, safety standards, and capital project coordination. Experience supporting summer housing, conference housing, or off-campus housing partnerships preferred. Proficiency in housing management and student information systems, and Microsoft 365. Appointment may be made at the Assistant Director level for candidates with less direct experience, or at the Associate Director level for candidates with extensive housing operations and supervisory experience. Skills and Abilities Strong collaboration and communication skills, with ability to build effective relationships across campus units and with external partners. Strong organizational and analytical skills, with ability to use data to inform decision-making. Ability to manage multiple complex projects simultaneously with attention to detail. Effective written, oral, and presentation communication skills. Commitment to operational excellence and a student-centered approach. Physical Demands While performing the duties of this job the employee is largely sedentary, the ability to move is required. The employee is occasionally required to traverse within their work area as well as other areas on campus. Work Environment This job operates in a professional office environment. This role uses standard office equipment, including but not limited to computers, phones, photocopiers, and filing cabinets. Why Join MSOE? At MSOE, we invest in our employees' professional and personal growth. MSOE offers competitive, fully comprehensive benefit plans to all full-time employees including medical, dental, life, disability and vision insurance, 13 paid holidays, Paid Time Off, and paid parental leave, as well as a 403(b) retirement plan with company matching of up to 6% of employee earnings and immediate vesting. Educational benefits are available for employees and family members. Plus, employees have access to our state-of-the-art fitness center at no charge. Located in the heart of downtown Milwaukee, MSOE is just blocks away from the beautiful lakefront, the theater district, museums, sports and music venues, parks and shopping. To view more detailed information about MSOE, please visit www.msoe.edu/hr. The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. It is the policy of MSOE to provide equal employment opportunity to all individuals regardless of their race, ethnicity, color, creed, religion, sex, age, national origin, physical or mental disability, military and veteran status, sexual orientation, gender identity, genetic characteristics, marital status or any other characteristic protected by local, state or federal law. This policy applies to all jobs at the University and to all the terms, benefits, and conditions of employment/enrollment. Job Code: 222