Business Systems Analyst

The Opportunity:

The purpose of this role is to support business partners in gathering requirements, providing expertise, and executing plans to enhance business capability and achieve results. This role involves collaborating with technology teams to deliver system incidents, enhancements, and solutions, as well as conducting analysis of business needs and managing stakeholders to support organizational growth and promote positive changes in the analysis process. Additionally, this role acts as a liaison between the business and IT teams, providing technical knowledge, executing production support tasks, and maintaining relationships to drive system and process improvements.

* Location: Sun Prairie, WI

* Work Arrangement: This role is a hybrid role, requiring 2-3 days/week in the office

* The starting salary range for this role is between $68,000-$102,000 annually

Your New Role:

• Serve as a Subject Matter Expert (SME) for key internal stakeholders, ensuring high levels of customer satisfaction are achieved.
• Investigate and respond to production support items within SLAs, escalating when necessary and establishing workarounds.
• Identify and recommend continuous improvement initiatives to enhance performance and efficiency.
• Implement risk reduction opportunities for projects and change management, including executing user acceptance testing.
• Assist in the development of project documentation and best practices.
• Analyze workflow and create process maps to identify areas for improvement.
• Support end-users by ensuring thorough understanding of user requirements and providing relevant process documentation.
• Collaborate with developers and subject matter experts to achieve departmental service-level agreements.
• Participate in implementation planning and support successful outcomes.
• Complete system and procedure performance testing, providing recommendations for improvement.

Work Experience:

Necessary Work Experience includes:

• Some relevant work experience.

Preferred Work Experience includes:

• Workable understanding of process integrated with technology systems in an 'agile' framework.
• Extensive experience in systems used in Consumer Lines such as Guidewire
• Business analysis, technical analysis, and improvement experience, including Workday experience.
• Solid experience in IT, with exposure to business process re-engineering, commercial analysis, development and monitoring of SLAs, and business transformation.
• Data analysis experience.
• Process mapping experience.

Qualifications:

Necessary Qualifications include:

• Tertiary Degree or equivalent combination of education and work experience.

Compensation Package: The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate's professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE's annual discretionary bonus plan based on business and individual performance.We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team.

QBE Benefits: We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to:

• Hybrid Working - a mix of working from home and in the office
• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications, and continuing education
• Employee Network and Community - QBE actively supports six Employee Networks, and many ways to give back to your community

To learn more, click here: Benefits | QBE US.

Why QBE? What if you could have a positive impact - at work and in the world?

At QBE, we're enabling a more resilient future - for our customers, communities, environment, and for our people. We're building momentum to achieve something significant and know our people are at the center of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. And our international scale means we're big enough for your ambitions, yet small enough for you to make a real impact.

Join us now, so you can be part of our success - and we can be part of yours!

https://www.linkedin.com/company/qbe-north-america/

Commitment to Diversity

QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information.

Equal Employment Opportunity:

QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status.

Supplementary information

Skills:

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.