Manager, Process & Digitalization , Road US

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DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: USA - Lancaster, Midpoint Dr

Division:Road
Job Posting Title: Manager, Process & Digitalization , Road US - 100384
Time Type: Full Time

Summary
The Manager, Process & Digitalization is responsible for leading the design, governance, and execution of digital initiatives that drive process efficiency, system adoption, and continuous improvement across the organization. This role oversees the application portfolio roadmap, ensures alignment with business objectives, and provides leadership in delivering seamless rollouts of digital solutions. The Manager partners closely with IT, Operations, Product, and Change Management teams to optimize processes, reduce manual work, and support scalable growth for the freight brokerage business.

Duties and Responsibilities
* Oversee governance of digital processes, technical standards, and integration principles to ensure consistency and compliance across the region.
* Chair governance forums (architecture/release boards) to align priorities, evaluate business cases, and authorize system changes.
* Serve as the escalation point for process or application-related issues, ensuring rapid resolution and cross-functional alignment.
* Own the applications pipeline, including intake, prioritization, and roadmap sequencing.
* Align portfolio roadmap to strategic business objectives and operational performance metrics.
* Manage trade-offs between business-as-usual needs, enhancements, and larger transformational initiatives.
* Lead vendor evaluations, procurement coordination, and lifecycle planning for SaaS and digital System Rollouts & Adoption
* Lead the planning, execution, and stabilization of system implementations and major releases.
* Define and manage cutover plans, rollback strategies, acceptance testing, and cross-functional readiness.
* Drive adoption strategy through stakeholder engagement, training, and communication programs.
* Deliver enablement materials (runbooks, SOPs, quick-reference guides) and provide end-user training.
* Establish and track KPIs for digital initiatives, including automation rates, adoption, process compliance, and time-to-value.
* Use performance insights to drive process improvements, reduce technical debt, and identify opportunities for automation and scalability.
* Maintain a backlog of process optimizations, technical enhancements, and quick-win automation initiatives.
* Partner with Change Management and Business Excellence teams to embed digital solutions into daily operations.
* Work closely with IT, Operations, and Commercial stakeholders to ensure operational feasibility and business alignment.
* Support leadership with transparent reporting on roadmap progress, risks, and resource needs.
* Provide technical and process input into pre-sales or commercial discussions as needed.

Educational background / Work experience
* Bachelor's degree in Information Systems, Computer Science, Engineering, Business, or related field required; Master's preferred.
* 7+ years of experience in process governance, application portfolio management, or digital transformation programs.
* Proven success delivering large-scale system rollouts with measurable adoption and performance outcomes.
* Industry experience in transportation, logistics, or freight brokerage strongly preferred.
* Certifications such as ITIL, PMP, Prosci (change), Six Sigma, or cloud/platform certifications are highly desirable.

Skills & Competencies
* Strong understanding of application lifecycle management, release management, and integration fundamentals (APIs, EDI, middleware).
* Proficiency in portfolio and work-management tools (ServiceNow, JIRA, Azure DevOps, Aha!, Smartsheet).
* Familiarity with RPA, low-code/no-code platforms, and enterprise SaaS solutions.
* Skilled in process design and facilitation of improvement workshops.
* Strong analytical mindset with ability to define KPIs, track adoption, and drive data-driven decision-making.
* Demonstrated expertise in change management, training development, and stakeholder communications.
* Excellent communication skills with the ability to translate between technical and business contexts.
* Collaborative leader who builds alignment across multiple functions and geographies.

Language skills
* Fluent in English (oral and written)
* Spanish language proficiency preferred but not required.

At Will Employment
DSV Road Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

For this position, the expected base pay is: $85,500 - $128,000 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources athr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

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