New

Loan Servicing Specialist - St Petersburg, FL

Valley National Bank
$20.10 - $33.37 / hr
paid time off
United States, Florida, St. Petersburg
180 Fountain Parkway North (Show on map)
Sep 14, 2025
Back Loan Servicing Specialist #25-966 St Petersburg, Florida, United States Apply Apply for this job now! Apply Expected Work Hours 40 Job Description Responsibilities include but are not limited to: Research missing or misapplied loan payments. Process loan payment reversals. Provide payoff letters. Handle customer inquiries or research. Assist Lender's to resolve customer complaints or issues. Answer incoming customer phone calls. Perform maintenance on payment schedules, rates and billing records. Set up ACH - AFT records. Complete change of address requests. Requirements Required Skills: Proficient in Excel, Word and Outlook. Strong verbal and written communication skills. Ability to communicate professionally with peers, management and customers. Ability to work in a team environment. Ability to handle confidential materials. Ability to meet deadlines and handle stressful situations. Knowledge of federal banking regulations. Required Experience: High School Diploma or GED and a minimum of two years related experience. Full-time/Part-time Full-time FLSA Non-exempt Location(s). 180 Fountain Pkwy N Suite 200, St Petersburg , Florida 33716 , United States Total Rewards Summary We provide a comprehensive and competitive total rewards package including base salary determined by factors such as the role, relevant experience, skill set, and geographical location. Eligible positions may also be eligible to receive commission-based compensation and/or discretionary incentive compensation, which may be awarded as cash or forfeitable equity, recognizing individual performance and contributions. In addition to financial compensation, we offer a robust suite of benefits tailored to meet diverse employee needs based on eligibility criteria. These include comprehensive health care and insurance plans, retirement savings options, tuition and adoption reimbursement programs, paid time off, mental health support, and other valuable benefits programs. Further details regarding total compensation and benefits will be shared during the hiring process. Job Details Pay Range Pay Range The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay. The actual pay rate will depend on the person's qualifications and experience. $20.10 - $33.37 / hour Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.