Manager, Client Experience

We are seeking a Manager to join the Social Impact Practice in our Washington, D.C. office to support a broad range of client and new business needs.

In this role, you will be working on programs involving reputation management, executive thought leadership, internal communications, crisis communications, and integrated media strategies to protect and drive clients' corporate purpose and value proposition narratives across a variety of clients and prospects across many industries.

The ideal candidate will possess experience and skills across many of the above areas and will be responsible for supporting multiple account teams and collaborating with specialists and subject matter experts across the practice and agency.

The Manager will help lead work from concept to execution, be a primary client contact, and mentor junior talent. The ideal candidate must have strong written and oral communications skills, be able to creatively support corporate reputation and positioning programs that resonate in today's environment and possess a passion for earned storytelling.

PRIMARY RESPONSIBILITIES

• Own responsibilities for execution of client programs, budgets, and plans.
• Contribute to development of plans, translating strategies into tactics.
• Ensure team deliverables align with strategic plans to deliver strong results across agreed-to communications channels.
• Create media strategies and oversee pitching of well-developed stories to key national, trade and other media of importance to client goals.
• Developing executive positioning programs and tactical outputs including media, speaking, awards and social opportunities.
• Support issues and crises, including media monitoring, creation of reactive statements and materials, preparedness and scenario plans.

• Build strong client and internal relationships, confidence and trust by proactively anticipating and understanding client needs.
• Leverage industry knowledge and experience to proactively support and recommend new ideas.
• Contribute to the career growth of junior team members, serving as mentor and role model.
• Actively participate in team culture, external visibility events and assist with new business.
• Demonstrate financial acumen in the areas of budgeting, billing and staffing.

BASIC REQUIREMENTS

• 4+ years of experience, preferably with some agency background and experience working with non-profits and foundations in addition to corporate clients.
• Ability to translate client needs into workable plans/projects.
• Strong decision-making, problem-solving and project management skills.

• Experience providing thought leadership counsel and executional plans.
• Confident presenter and persuasive speaker.
• Experience working with integrated teams on integrated communications programs.
• Proven ability to effectively manage teams and contribute to the professional development of team members.

• Strong PowerPoint skills to create compelling client presentations.
• Self-motivated, entrepreneurial and endlessly curious.
• Minimum: Bachelor's Degree

Salary range: $70,000 - $80,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee's/applicant's background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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