Associate Director, User Experience

The Associate Director, User Experience is a player-coach role who oversees the UX team, ensuring the user experience aligns with the overall goals of Rise and Run and our brands. This involves strategic planning, collaborating with other depts, and setting a vision for the User Experience direction. They will be expected to mentor other User Experience professionals, across all brands, driving innovation and contributing to the development of a cohesive UX strategy for RRH. This role requires a visionary, who will lead a team of UX Architects, leading them in designing innovative products and digital solutions.

ESSENTIAL FUNCTIONS:

Team Management

• Supervises the team to ensure the team is delivering quality work, developing skills, and knowledge to perform their work effectively.
• Strategy Development and Implementation
• Responsible for developing and implementing data to drive creative solutions.
• Educate internal partners on best practices.

JOB DUTIES/RESPONSIBILITIES:

• Takes a future forward approach to developing and implementing new capabilities, tools and working models at the agency in collaboration with the Director of XD.
• Standardizes UX deliverables, processes, and ways of working. Onboard and trains UX Architects.
• Leads a team of UX Architects in designing cutting edge healthcare products and end-to-end digital solutions.
• Directs UX discovery phase and conducts user research and translates the findings into actionable recommendations.
• Advocates for the user, and how the digital product's architecture and the functionality appropriately meet those needs.
• Advanced knowledge of legal, medical, and regulatory pharma guidelines, as well as any client specific rules and brand guidelines.
• Evangelizes the importance of empathizing with the experiences of the end user.
• Lead client and team workshops around requirements definition and implementation to meet user and client needs.

Cross Functional Collaboration

• Develops relationships with different agency departments including Strategy, Art, Copy, Editorial, Account and Project Management.
• Closely collaborates with the Associate Director of Product Design to ensure that the intended branding, campaign, and layout as well as UX architecture and functionality are aligned with the needs of the user.

Administration

• Supports the Director of XD in activities related to resourcing and managing the department.
• Seeks outgrowth opportunities for team members in the form of training, mentors, inclusion in leadership meetings, and informal peer reviews.
• Completes timesheets, expenses, and all other administrative duties accurately and on a timely basis.

EDUCATION:

Bachelor's Degree

Areas of Concentration: Marketing, advertising, computer science, human- computer interaction, human factors, psychology, anthropology, graphic design, or related discipline,

LICENSES AND CERTIFICATIONS:

* UX professional certification

EXPERIENCE:

• 12 plus years of experience: designing applications, interactive touchscreen experience and websites.
• Related Roles: UX Information Architect, UX Strategist, Technical Writer, Content Strategist, UI/ Developer, HCI, Visual Communications, UI/Graphic Design, or related field preferred.
• Agency, healthcare, and interactive design experience a plus.

KNOWLEDGE, SKILLS, & ABILITIES:

Software Level: Expert

• Primary: Figma, Adobe XD, Sketch, Miro
• Secondary: OmniGraffle, Axure
• Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, Teams)

User Experience

Level: Expert

• UX processes, principles, trends, and UX architecture deliverables.
• Leading qualitative/quantitative moderated and unmoderated user research: 1-1 interviews, surveys and usability testing, analytics, competitor, and heuristic evaluations.
• WCAG 2.1 AA Guidelines and the importance of ensuring website accessibility compliance and flagging areas of non-compliance.

UX Skills Level: Master

• Communicates the value of UX methodologies to key stakeholders.
• Authority on all UX best practices and can reference the research to support all claims.
• Participate and contribute to multiple pitches and brand planning.

Ability Level: Expert

• Effectively present and communicate to influence one's point of view.
• Manage Sr UX Architects
• Provide management oversight on various brands' projects.
• Provide feedback on SOWs.
• Attend kickoffs and any scoping meetings. Provide feedback on Pre-Briefs, Briefs, Scopes, Timelines, Hours, Staffing - escalate when needed. Manages and resolves issues.
• Shape roadmaps aligned to client business goals.
• Utilize both qualitative and quantitative data to drive creative solutions.
• Collaborate with the Director of XD to develop and implement new capabilities and set UX standards.
• Lead client and team workshops around requirements definition and implementation to meet User and Client needs.
• Escalates concerns about deadline issues and unreasonable requests to Account/IP leadership.

Salary:

$120,000 -155,000k annually.

The salary range for this position is noted within this job posting. Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee's/applicant's background, pertinent experience, and qualifications.

For U.S. Job Seekers

It is the policy of IPG Health and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.