GRADUATE STUDENT INTERN - BUSINESS RESOURCE CENTER

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Department Summary

The Business Resource Center (BRC) partners with departments across UCOP to build a strong, reliable foundation for financial operations through standardized procedures, effective controls, and compliant, streamlined transaction processing. With a commitment to collaboration, continuous improvement, and innovation, we strive to deliver consistent, high-quality service that empowers departments to focus on their core missions while maintaining accountability to the Regents and the public.

Project Summary:

Prioritize supplier outreach and actively work to understand supplier needs and concerns. Develop comprehensive documentation and training materials to equip the Corporate Card Administrator and Accounts Payable team with the tools necessary to effectively promote and run the Payment Plus program. Emphasize the benefits of immediate payment processing as a key incentive over traditional net 30 terms, to support successful supplier adoption.

General Summary of Job Duties and Responsibilities:

1. Develop Reference Materials and Documentation

-Create detailed reference guides for Corporate Card Administrators.

-Develop step-by-step process documentation for Accounts Payable and

Supplier team.

2. Design Training and Educational Resources

- Produce training materials that clearly explain the benefits of the Payment Plus program and outline the supplier enrollment process, for use by AP, Supplier Team, & Corporate Card Administrator

3. Enhance Supplier Communication and Engagement

-Develop supplier communication templates, including email drafts that explain upcoming payment term changes.

-Create call scripts for team members to use when discussing Payment Plus benefits with suppliers.

-Design response templates to address common supplier questions and concerns effectively.

-Build objection-handling guides to help teams respond to supplier hesitations and encourage participation.

4. Implement Tracking and Support Tools

-Create decision support tools to assist internal teams in identifying ideal supplier candidates for the program.

-Develop tracking templates to monitor supplier conversions and measure program adoption over time.

-Provide support for Oracle system configuration enhancements to improve alignment with the PPLUS program, ensuring invoices are processed on Net 30 terms rather than in real time

5. Promote Program Expansion

-Focus on increasing overall spend and supplier participation in the Payment Plus program and other offerings such as Straight Through Processing (STP).

-Ensure internal teams are well-equipped with the knowledge, tools, and resources necessary to support supplier transitions and ongoing program success.

Areas of Study:

Business Administration with a focus on Finance,

Marketing or Communications,

Technical Writing and Project Management

Required Skills:

1. Basic understanding of banking services and financial terminology

2. Research skills to gather information from subject matter experts, potential customers, and internal staff

3. Ability to tailor messaging for different stakeholders (customers, suppliers, internal staff)

4. Ability to create clear, concise documentation and materials

5. Attention to detail/accuracy in all communications and technical documentation

6. Experience in creating how-to guides, FAQs, and procedural documentation

Education Level

Bachelor's degree in related area Required

Conditions of Employment

Background check: Required

Legal Rights to work in the United States: Required

Vaccination Policies: Required

Smoke and Tobacco Free Policy: Required

Drug Free Environment: Required

Salary Grade: Intern ($20-$25/hour)

FLSA Status: Non-Exempt / Non-Union

Position is based in: Oakland (Hybrid)

Please note that this position is a hybrid position required on-site days in Oakland, CA. This intern position is only available to an eligible UC Graduate Student for the length of the project period starting 09-15-25. Thank you.

ADDITIONAL INFORMATION

HOW TO APPLY

Please be prepared to attach a cover letter and resume with your application.

APPLICATION REVIEW DATE

The first review date for this job is September 9, 2025.

CONDITIONS OF EMPLOYMENT

Background Check Process: Successful completion of a background check is required for this critical position. Background check process at UCOP

Smoke Free Work Environment: The University of California, Office of the President, is smoke & tobacco-free as of January 1, 2014. UC Smoke & Tobacco Free Policy

As a condition of employment, you will be required to comply with the University of California Policy on Vaccination Programs, as may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

As a condition of employment, the finalist will be required to disclose if they are subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct, are currently being investigated for misconduct, left a position during an investigation for alleged misconduct, or have filed an appeal with a previous employer.

• "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer.
  • UC Sexual Violence and Sexual Harassment Policy
  • UC Anti-Discrimination Policy for Employees, Students and Third Parties
  • APM - 035: Affirmative Action and Nondiscrimination in Employment

EEO STATEMENT

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

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