Lockbox Support Specialist

A strong, independent community bank, North State has served customers for 25 years and counting. Headquarters in Raleigh, North Carolina, with offices in Wake and New Hanover counties, the Bank was built on and practices the core values of integrity, hard work, fairness, teamwork, and consistency. We believe it's our calling to add value to the lives of those we serve and to do so with a spirit of friendship. We are a full-service bank with focused divisions for mortgage, government lending, and the community association management industry.

North State Bank has an exciting opportunity for a Lockbox Support Specialist located in our North Raleigh Operations center. The Lockbox Support Specialist reconciles assigned accounts, images and processes deposit support and lockbox related documents. Supports and backs-up the daily operational activities of the lockbox department and Supervisor.

Essential Duties & Responsibilities:

• Opens, and performs maintenance on, new checking, savings, and cd accounts for CommunityPLUS division.
• Provides daily support to CommunityPLUS customers and ensures their accounting needs are handled in a timely and professional manner.
• Works daily online and after hour messages from customers and forwards to appropriate offices.
• Reviews NSF and Overdraft for CommunityPLUS division
• Monitors and reconciles various internal accounts for the Bank, including various Lockbox clearing accounts.
• Assists with customer research and support as needed.
• Coordinates CDARs and ICS orders for CommunityPLUS customers. Ensures orders are placed accurately and timely.
• Ensures ACH Files are processed under dual control of the Electronic Banking Specialist.
• Reviews new account reports for CommunityPLUS Division to ensure proper decisions and forms have been completed accurately.
• Analyzes billing for CommunityPlus Division & medical lockbox services.
• Provides system-related cash management support to internal and external customers. Includes but not limited to Online and Mobile Banking, Bill Pay, Remote Deposit Capture and Estatement support.
• Reviews deposits processed via Mobile Banking and Remote Deposit Capture and forwards to the appropriate office for review
• Assists and provides backup support for the Electronic Banking & Payments Supervisor.
• Provides back-up support for Lockbox Operators and additional Support Specialists.
• Other projects and tasks assigned.

Qualifications (Includes education, certifications, experience, etc.):

• A high school diploma or equivalent.
• Three to five years of relevant experience in a banking institution.
• Possess a thorough understanding of applicable banking laws, regulations, policies and procedures.
• Possess a working knowledge of banking operations.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Excel and Word.

North State Bank provides competitive compensation and excellent, flexible benefits program. With North State Bank benefits, you have the flexibility to choose what's right for you and your family. We hope you will see it comes down to one simple truth: North State Bank is a great place to work!

North State Bank is an equal opportunity employer and gives consideration for qualified applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity, national origin, pregnancy, genetic information, disability or status as a protected veteran status or any other protected category under applicable federal, state and local laws. VEVRRA Contractor.

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