Assistant Director - Outreach

Position Summary:
The Assistant Director for Outreach leads the strategy, design, and delivery of Charlotte Mecklenburg Library's programs beyond the traditional library setting, ensuring all residents-wherever they are-have access to engaging, relevant, and impactful library experiences. This role drives the vision for outreach-based programming, aligning offerings with community needs, emerging trends, and the Library's mission to inspire and enrich lives.

As a senior leader, the Assistant Director for Outreach develops systemwide program priorities for underserved and geographically diverse communities, coordinates with branches and departments to ensure cohesive delivery, and evaluates outcomes to inform future initiatives. This includes fostering partnerships with schools, community organizations, and local agencies to expand reach, remove barriers, and bring library services to where they are most needed.

By guiding program design, implementation, and evaluation across Mecklenburg County, the Assistant Director for Outreach ensures that Outreach Services delivers high-quality learning opportunities, cultural experiences, and resources that reflect all individuals across the community. This position empowers staff to innovate, adapt, and collaborate in building a robust portfolio of programs that connect people to ideas, information, and each other-strengthening the Library's presence as a trusted and essential community partner.

Essential Functions:
Provide strategic leadership for Charlotte Mecklenburg Library's Outreach Department, ensuring alignment with the Library's mission, vision, and systemwide goals.
Direct the development, implementation, and evaluation of outreach programs and policies across all locations, using community and demographic data to guide priorities and measure impact.
Lead the creation and delivery of innovative programs and services for residents who cannot use the Library in traditional ways, incorporating emerging technologies and best practices.
Establish clear departmental goals, measure progress, and adapt strategies based on performance data, community needs, and professional trends.
Foster a culture of collaboration, innovation, and professional growth through coaching, mentoring, and comprehensive staff training.
Manage departmental operations, including budget planning and resource allocation, staffing, scheduling, and performance management.
Serve as a member of the Library Services team, acting as a liaison between Outreach and other departments, branches, and systemwide initiatives.
Represent the Library in professional, civic, and community settings, cultivating partnerships that expand program reach and relevance.
Ensure operational excellence through continuous improvement of processes, policies, and service delivery standards.
Promote and model exceptional customer service, conflict resolution, and community engagement.

Minimum Qualifications:
Minimum of five years of professional experience in leading community programs
Minimum of three years of supervisory experience

Education:
Bachelor's degree in related field

Licenses and Certifications:
Valid North Carolina or South Carolina license
Ability to obtain and maintain a County Operator Permit

Preferred Qualifications:
Bilingual - Spanish language preferred
Seven or more years supervisory experience
Ten or more years professional experience in leading community programs

Knowledge, Skills and Abilities:
Knowledge of and experience with community organizing and partnership
Knowledge of data-driven decision-making, particularly in areas of community and demographic data
Knowledge of and experience in Library programming, particularly in developing and implementing new service offerings in high-need communities

Skills:
Excellent verbal, grammatical and written communication skills
Excellent interpersonal and customer service skills
Excellent organizational skills with attention to detail
Excellent time management skills with attention to detail

Abilities:
Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one's area and other areas, teams, departments, community groups or organizations to help achieve business goals
Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
Decision Making: Identifying and understanding issues, problems and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequence
Information Monitoring: Setting up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it
Technical/professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence

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