Patient Experience Representative

The Patient Experience Representative plays a key role in delivering exceptional service to patients and ensuring a smooth, welcoming experience at the school of dentistry clinics. This position is responsible for greeting and assisting patients, managing appointment schedules, handling patient inquiries (in person, by emails, by phone), processing payments, and coordinating communication between patients and clinical staff.

The work hours are 7:45 a.m. - 4:30 p.m., Monday - Friday. This in-person position requires regular and reliable attendance. The person in this position is considered an essential personnel and is 100% on-site.

All required qualifications must be included in the application materials

Required Qualifications

• Business college, office skills training, university level education, clerical experience involving contact with the public, or a combination of the above totaling four years
• Must be able to communicate verbally and in writing; in clear understandable English
• Demonstrated excellent communication skills with individuals from diverse backgrounds
• Experience in customer service positions requiring direct and indirect interaction with patients, clients, or customers from diverse backgrounds
• Demonstrated ability to be detailed oriented and manage patient intake, student check-out with a positive and friendly demeanor
• Must be a team player, working collaboratively with co-workers and faculty
• Demonstrated ability to function with multiple priorities and interruptions
• Regular and reliable attendance

Preferred Qualifications

• One (1) year of medical and/or dental clerical experience to include keyboarding experience and experience interacting with people (i.e. receptionist, switchboard, etc.)
• Experience scheduling patients electronically in an electronic health record in a medical or dental office/clinic/hospital
• Extensive experience working with a diverse population and working with interpreters
• Experience as a dental/medical receptionist or Call Center
• Experience using data look-up and data entry functions on a PC-based computer system
• Demonstrated ability to organize work under pressure
• Demonstrated advanced oral communication skills
• Demonstrated advanced written communication skills
• Experience with validating insurance information, prior authorizations, and following up on insurance claims is a plus

The University of Minnesota School of Dentistry is the state's only dental school and the only dental school in the northern tier of states between Wisconsin and the Pacific Northwest. The School of Dentistry advances health through scientific discovery, innovative education, and the highest quality care for all communities. Our impact extends beyond dental offices to classrooms and clinics throughout the region. We educate dentists, dental specialists, dental therapists, dental hygienists, dental educators, and research scientists.

Pay Range: $21.63-28.11 hourly; depending on education/qualifications/experience

Time Appointment Category: 75%-100% Appointment (If job description above does not specify appointment or expected weekly hours, assume a 100% appointment.)

Position Type: Civil-Service & Non-Faculty Labor Represented Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• The University offers a comprehensive benefits package that includes:
• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).