Supervisor, Customer Service

This position will be open to internal and external applicants and will close on Thursday, August 28, 2025.

This position pays between $78,640.00 to $98,300.00 and is based on skills, experience and education of the successful candidate.

About This Opportunity
Are you a dynamic leader with a passion for delivering exceptional customer experiences? We're looking for a Supervisor, Customer Service to lead a high-performing team that supports critical functions including our walk-in payment centers, credit, collections, billing, and payments. In this role, you'll be the driving force behind service excellence-working closely with Field Operations, IT, and our Call Center to ensure seamless coordination and top-tier performance. You'll serve as a key point of contact for service level compliance and performance standard guarantees, helping us meet and exceed customer expectations every day.Join us and make a meaningful impact in how we serve our customers and communities.

Primary Duties and Responsibilities
This list does not reflect the job duties in their entirety.

• Supervises credit, collections, billing, payment, and meter reading teams to accomplish business unit goals.
• Coordinates the administration of day-to-day credit, collection, billing, payment, and meter reading activities, including customer inquiries and complaints.
• Ensures customer requests are completed in timely manner. Compiles monthly reports, audits follow through on requests and provides management updates as needed on specific cases.
• Ensures identity theft and fraud activity in compliance with the Federal Red Flag Rule is followed.
• Ensures special needs programs for customers are followed in accordance with PRC rules and regulations.
• Administers the implementation of company and departmental policies, procedures, and work standards, and coordinates and facilitates the training of new processes and technology.
• Provides resource management and effective staff selection, through the use of supervision and performance development training, timely and effective coaching.
• Participates as subject matter expert on special projects and committee assignments as needed.

Successful Candidate Must Have:

• A High School diploma or equivalent.
• A valid driver's license with an acceptable driving record
• 4 years of related customer service or billing experience
• 2 years of supervisory or leadership experience
• Preferences:Bachelor's degree and/or Supervisory Training Certification; 6 years of direct experience in customer service and supervisory/leadership experience. Experience with remittance.

Working Conditions
Office environment. Ability to sit up to 2/3 of the time and to stand, walk, and stoop up to 1/3 of the time. Good vision and ability to adjust focus is required. Manual dexterity is required. Must occasionally lift and/or move up to 10 pounds. Must be able to travel to meetings and conferences outside of the service area, and work extended hours and weekends as required.