Community Outreach Coordinator - Hybrid

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Field-Based Community Health Worker (CHW) supports members' health and independence by conducting home visits, assisting with care transitions, and addressing social determinants of health (SDOH). This role acts as a trusted community connector and advocate, helping members navigate complex systems, access essential services, and achieve personal health goals. The CHW collaborates closely with nurses, social workers, and other care team members to reduce barriers and promote equitable, person-centered care.

This is a field-based position requiring regular travel throughout Orange County and surrounding areas (up to 75% local travel).

This position follows a hybrid schedule with three in-office days per week.

Primary Responsibilities:

• Conduct home and community-based visits to assess member needs, provide coaching, and support the execution of care plans
• Accompany members to medical appointments and other service-related visits (e.g., housing assessments, benefit office appointments) to provide advocacy and support
• Identify and address barriers to care such as housing instability, food insecurity, transportation challenges, and social isolation
• Collaborate with interdisciplinary care teams - including Social Workers, Nurses, EMTs, and Health Advocates-to ensure whole-person care coordination
• Help members navigate health insurance benefits (Medi-Cal, Medicare), schedule appointments, and access long-term services and supports
• Provide health education, self-management coaching, and informal counseling, as appropriate to CHW scope
• Refer members to community-based programs and services, and follow up to ensure effective engagement
• Attend case conferences and interdisciplinary meetings to escalate and discuss member concerns
• Maintain timely and accurate documentation of visits, referrals, and outcomes in care management platforms (e.g., Epic, Curo)
• Adhere to all HIPAA, regulatory, and organizational compliance standards

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED or 5+ years of equivalent experience in outreach, case navigation, or community-based health work
• Community Health Worker certification; California-recognized programs preferred
• 1+ years of field-based experience in healthcare, behavioral health, or public service roles
• Intermediate proficiency in Microsoft Outlook, Word, Excel, and web-based documentation tools
• Access to a private, HIPAA-compliant home workspace for virtual/telephonic tasks
• Reside in or near Orange County, CA
• Valid California driver's license, reliable vehicle, and proof of current insurance
• Ability to travel locally up to 75%, with frequent same-day visits

Preferred Qualifications:

• Associate's or Bachelor's degree in public health, human services, social work, or related discipline
• Experience working with housing programs, IHSS, or social service navigation
• Knowledge of Epic, Curo, or other care management platforms
• Familiarity with behavioral health support, Medi-Cal populations, or aging/disabled services
• Bilingual in Spanish, Vietnamese, Korean, or other locally relevant languages

Core Competencies:

• Solid interpersonal skills; able to build rapport and trust in diverse, underserved communities
• Commitment to health equity, cultural humility, and trauma-informed care practices
• Excellent time management, prioritization, and documentation skills in a field-based setting
• Collaborative, proactive, and solution-focused when addressing member needs
• Comfortable working in non-traditional settings (homes, shelters, public service offices)

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $23.41 to $41.83 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.