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Job Overview
We are seeking a seasoned strategic, customer-obsessed marketing leader to serve as the Sr. Product Marketing Manager for T-Mobile Tuesdays. This role is responsible for advancing program engagement, enhancing customer experience, and ensuring T-Mobile Tuesdays continues to deliver industry-leading customer appreciation. You will be the go-to lead for all things engagement-using insights, partnerships, and cross-functional collaboration to influence the program's evolution.
** This is not a remote position. T-Mobile is a hybrid work environment requiring work in the office three (3) days per week. The successful candidate will be located in the greater Seattle, Washington area.**
Job Responsibilities:
Engagement Strategy: Be the primary champion for T-Mobile Tuesdays customer engagement, foc0using on driving increases in perk engagement from within T-Life through to partner-side redemptions Program Experience: Partner with T-Life Product Marketing and other internal teams to shape features and enhancements that improve the Tuesdays customer journey and operations. Insights-Driven Influence: Work closely with the Sr. Product Marketing Manager, Strategic Insights & Analytics to find opportunities and leverage data to inform the Tuesdays roadmap, feature prioritization, and offer strategy Cross-Functional Leadership: Collaborate with the Sr. Product Marketing Manager, Calendar & GTM (campaign planning and execution) and the Sr. Manager, Marketing & Communications (customer-facing messaging and communications) to ensure flawless, aligned delivery of the Tuesdays program Partner Offers Platform: Influence and optimize the mix of partner offers in the platform in partnership with T-Ads by using customer data, offer performance, marketplace trends and revenue potential Performance Monitoring: Track, analyze, and communicate engagement and redemption metrics, providing actionable insights and recommendations for ongoing optimization Continuous Improvement: Maintain a relentless focus on customer delight, regularly gathering and applying feedback to refine the program experience
Work Experience: 5+ years of experience in product marketing, with a strong focus on loyalty, engagement, or customer retention programs; experience with marketing partnerships or partner offers platforms is highly valued Demonstrated success driving customer engagement through marketing strategies, not just product launches or technical features. Proven ability to use data, insights, and analytics to find opportunities, optimize offers, and drive improvements Experience working collaboratively with cross-functional teams and influencing without direct ownership Exceptional project management, organizational, and multitasking skills Strong communication skills with a proven ability to present complex insights and recommendations to diverse audiences including senior leaders Creative, resourceful, adaptable, and passionate about continuous improvement and customer experience.
Base Pay Range: $119,600 - $215,700
Corporate Bonus Target: 20%
The pay range above is the general base pay range for a successful candidate in the role. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com. Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
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