New

Customer Service Agent Supervisor

DSV Air & Sea Inc.

United States, Illinois, Aurora

Aug 15, 2025

If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.

Job area:

Managerial

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@us.dsv.com.

DSV - Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: USA - Aurora, Bilter Rd

Division:Solutions

Job Posting Title: Customer Service Agent Supervisor - 98872

Time Type: Full Time

Department: Admin Corporate Ops Safety Training
FLSA Status: Exempt Non-Exempt	Job Status: F/T P/T Temporary
Amount of Travel Required (%): 0%	Reports To: Operations Manager
Direct Reports:Yes	System Job Title: Supervisor (SUP-04)

POSITION SUMMARY

The Customer Service Supervisor is responsible for the day-to-day activities of the customer service department. The supervisor is responsible for training CSRs of the daily operations for the customer service group. The Customer Service supervisor must have a solid understanding of manufacturing, planning, and transportation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Develops and maintains positive customer relationships
Communicates effectively with customers, vendors and team members
Provides overall responsibility for ensuring accurate data capture and system entry
Proactively utilizes data and problem solving skills to resolve internal team, customer service and vendor issues
Continually looks for internal and customer process improvement processes
Develops and promotes a team environment
Responsible for all aspects of personnel management including associate performance feedback, training, management, mentoring and progression development
Assists with implementation and testing of new account start ups
Provides support to teams located at customer sites
Supports presentations for new customer sales, implementations and customer visits
Presents data and findings in front of the Customer
Reviews, updates and maintains standard operating procedures (SOP's)
Meets or exceeds all team KPI's for Customer Service
Conducts project work as required

OTHER DUTIES (Site Specific)

May be required to work hours outside of set schedule dictated by business needs
Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Ensures direct reports deliver projects within scope and on time and meet customer expectations
Manages team vacations schedules and workload of team to assist in project prioritization
Development of direct reports
Responsible for employment decisions regarding staff and performance management

MINIMUM REQUIRED QUALIFICATIONS

Education and/or Experience

- Must have a high school diploma or general education degree (GED).

Minimum of 2 years in transportation/supply chain management in a 3PL environment.
Minimum of 2 years of successful management experience in a logistics, customer service or related field required.

Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate

SKILLS, KNOWLEDGE, AND ABILITIES

Computer Skills

Basic knowledge of WMS (Warehouse Management Systems)
Proficiency in MS Office applications (to include Excel, Word & Outlook)

Language Skills

English (reading, writing, verbal)

Mathematical Skills

Analytical and a solid mathematics foundation is a must.

Other

Excellent communications skills and able to deal with clients tactfully and efficiently.
Cross-Functional Collaboration - Ability to work effectively with warehouse, transportation, and sales teams to align customer service efforts with operational goals.

Must be clear and articulate on the phone and in person with strong writing and clear presentation abilities- persuasive but empathetic.
Must be able to handle conflict and pressure, set priorities and abide to them, and maintain consistent and positive customer service image under difficult conditions.
General understanding of the Supply Chain Management and Logistics industry including regulatory compliance.

PREFERRED QUALIFICATIONS

4-Year College Degree preferred, will consider equivalent experience or combination of education and experience
Prefer 5 years' experience in a leadership role in logistics/distribution/supply chain environment
Multi-language knowledge preferred

CORE COMPETENCIES

Leader of Others

Accountability

Business Acumen

Communication / Building Partnership

Developing Oneself

Developing Others

Drive for Results

Embracing Change

Problem Solving

Empowerment

Leadership Excellence

Leading Change

Problem Solving

Independent Contributor

Accountability

Communication / Building Partnership

Customer Orientation

Developing Oneself

Drive for Results

Embracing Change

Problem Solving

Professional Competencies

PHYSICAL DEMANDS

Occasionally

Handling/Fingering, Sitting

Frequently

Bending

Constantly

Walking and Standing

Ability to Lift/Carry and Push/Pull

21-50 pounds
- Reach above shoulder, reach outward, squat, or kneel.

WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this position description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources athr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.

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Customer Service Agent Supervisor

Aurora

Nearest Major Market: Aurora

Nearest Secondary Market: Chicago