Tech Level Two-Config Center

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

Job Summary

The Technician Level Two/ Trainer is responsible for performing complex enterprise installs that include software, hardware, and network configurations. This position collaborates with vendors to resolve configuration issues. Facilitates training and coaching of Technicians on specific developmental skill and strategy sets. This role is involved in designing, developing, and advising for a broad range of technologies and policies across all Configuration Center locations.

What you will do:

* Install, configure, and upgrade operating systems and software, using standard business applications as well as CDW's proprietary software packages.

* Install, assemble, and configure computers, network infrastructure components such as rack enclosures and related hardware; pull, rewire, and label cables inside rack enclosures.

* Troubleshoot problems with computer systems, including hardware, software, network and peripheral equipment.

* Configure and test every system to ensure 100% quality.

* Update comments on picks to be cancelled and forwards to a Help Desk, Supervisor or Manager.

* Communicate with Account Managers and customers regarding their specific network configurations.

* Communicate issues concerning customer orders to the area Help Desk or Supervisor.

* Complete projects and tasks assigned by management to include assisting team with non-enterprise-level builds as required.

* It may be necessary on occasion for this individual to work beyond their regularly scheduled shift. Overtime is to be expected and, in some cases, required.

* Facilitate sessions to appropriate workforce audiences which may include, but is not limited to:

o Technology Training to Configuration Center coworkers

o Training and coaching of coworkers on skill and strategy sets

o Maintain "Orientation" and "On Boarding" process and training materials for Configuration Center coworkers

o Manage and conduct trainings on Quality and High-Performance Technique processes

o Administer Configuration Center "Self-Study Training" program

o Collaborate with the Team on identifying needed trainings related to new technology trends and latest products

o Create and deliver ongoing emerging technology trainings

o Design, develop and deliver instructional materials, performance improvement solutions, change management strategies, and/or technical or sales learning solutions that meet business and stakeholder expectations

o Provide ongoing program and feedback and communication updates to stakeholders

o Develop, manage, and execute project management strategies to ensure effective resource allocation, commitment from project team members, timeliness, and attainment of business requirements

o Utilizes established curriculum and develops new performance enhancing materials

What we expect of you:

* Facilitate sessions to appropriate workforce audiences

* High School diploma or GED

* A+ certification or equivalent combination of education and experience with the ability to demonstrate knowledge

* Network+ and third certification or an equivalent combination of education and a minimum of two years of experience with the ability to demonstrate knowledge

* Ability to troubleshoot computer systems and peripherals, as well as identify hardware incompatibilities on multiple platforms

* Basic knowledge of Microsoft Office Suite

* Strong written and verbal communication skills

* Ability to maintain and update technical documentation for the Enterprise-Level customers

* Strong analytical skills and problem-solving skills

* Ability to multitask effectively

* Ability to quickly learn about new technology and keep pace with an ever-changing industry

* Ability to communicate with coworkers at all levels in the organization

* Demonstrate ability to lift and carry up to 50 pounds of force occasionally (0-33% of the workday) the personal lifting requirement is allowed only up to 50lbs. The team lift system must be utilized for loads weighing more than 50 pounds.

* Demonstrated ability to push and pull up to 10 pounds of force rarely (0-12% of the workday).

* Demonstrated ability to perform eight or more hours of standing, walking, bending, lifting, stooping and carrying products in combination at any given time.

* Ability to work in a warehouse environment which includes changes in temperature as weather fluctuates, noise from conveyors and forklifts.

* Ability to understand, remember, and apply oral and/or written instructions or other information.

* Ability to organize thoughts and ideas into understandable terminology. Ability to multi-task, organize and prioritize.

* Ability to travel to other CDW locations occasionally.

* One of the following Comptia Certifications: Server+, Security+, Linux+

* Associate degree in computer science or equivalent experience

* Two years of work experience on network hardware or software

* Demonstrated customer service and sales skills, as well as effective communication skills (verbal and written)

for interaction with internal and external customers.

* Basic knowledge of CDW's internal systems including order status inquires and updating order comments

* Ability to apply common sense in performing job. Ability to understand and follow basic instructions and guidelines.

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.