New

Client Success Manager (remote)

MultiPlan
United States, Virginia, McLean
7900 Tysons One Place (Show on map)
Aug 14, 2025
At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders -- internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential. Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!! JOB SUMMARY: Are you passionate about improving healthcare outcomes through technology? Do you thrive in client-facing roles where empathy, strategy, and problem-solving intersects? Join us as a Client Success Manager and help transform the way healthcare payors and providers deliver value to their members. As a Client Success Manager, you'll be a key player in supporting our healthcare payor clients. You'll help new clients onboard, drive product adoption, and ensure they achieve their goals using our platform. You'll work cross-functionally, advocate for client needs, and contribute to a culture of continuous improvement. Your Impact: Build and nurture relationships with stakeholders at payor and provider organizations. Support onboarding and training to ensure clients are set up for success. Monitor client performance and usage data to identify opportunities. Troubleshoot issues and coordinate resolutions across internal teams. Relay client feedback to influence product development. Prepare reports on client satisfaction, performance, and engagement. Ensure compliance with HIPAA and handle PHI with care. Collaborate on best practices and process improvements.