Telecom Network Operations Center (NOC) Engineer I

Title: Telecom Network Operations Center (NOC) Engineer I

Location: Frisco, TX or Overland Park, KS

Duration: 3+ months

Shift: Monday - Friday, 1:00 PM to 9:30 PM (CST)

(3 days in the office and 2 days from home)

Job Responsibilities:

• The team at the Network Operations Centre (NOC) is responsible for 24x7 monitoring the nationwide fixed and wireless network.
• The objective of this group and ultimately this position is to capture lessons learned on network outages and develop solutions to improve processes, tools, and performance to reduce repeatable outages.
• This role requires a detail-oriented and disciplined candidate.
• Primary focus will be to handle surveillance and troubleshooting of our cutting-edge voice and data technologies to provide national visibility of network outages for Transport services, paying particular attention to self-inflicted outages.
• Various systems for data analysis, conduct conference calls to help identify process issues that lead to network outages, and provide statistics and lessons learnt from past outages, to recommend changes to mitigate future risks.

Duties:

• Troubleshooting outage, simplex, and frame loss tickets.
• Creating tickets with vendors.
• Calling and interacting with field teams.
• Answering incoming calls.

• CCNA

• Microsoft Office suite, basic computer skills, Service Now, ability to learn internal tools.

• Good communication, problem-solving, ability to adapt to change, and self-motivated.

• At least 1 year of relevant experience required.
• NOC or transport-related work.