Manager, Professional Services

At Infoblox, every breakthrough begins with a bold "what if."
What if your ideas could ignite global innovation?
What if your curiosity could redefine the future?

We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it's like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect 70% of the Fortune 500, and we're looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold "what if" can take the world, your community, and your career.

Here, how we empower our people is extraordinary: Glassdoor Best Places to Work 2025, Great Place to Work-Certified in five countries, and Cigna Healthy Workforce honors three years running - and what we build is world-class: recognized as CybersecAsia's Best in Critical Infrastructure 2024 - evidence that when first-class technology meets empowered talent, remarkable careers take shape. So, what if the next big idea, and the next great career story, comes from you? Become the force that turns every "what if" into "what's next".

In a world where you can be anything, Be Infoblox.

Manager, Professional Services

We have an opportunity for a Manager, Professional Services to join ourFederal Professional Services Teamreporting tothe Senior Manager, Professional Services - Federal. In this pivotal role on the Infoblox Federal Professional Services team, you will lead the Resident Engineering team, processes, and tools and serve as a strategic partner to leadership. You will drive process and improvements in our technology and drive efficiency and improve productivity.

You're the ideal candidate if you are a creative self-starter who is passionate about leading successful teams and paying close attention to detail. You see the importance of building processes, enabling scale, being efficient, and focusing on the customer. You are innovative, organized, detail-oriented, and efficient while being adaptable to changing priorities.

At Infoblox, you will be able to thrive in a unique work environment that emphasizes career growth, excellence, innovation, and collaboration.

Be a Contributor - What You'll Do

• Lead a team of Professional Services Resident Engineers as they embed with customers to implement Infoblox solutions ensuring high-quality performance and customer satisfaction and fostering a collaborative and high-performance work environment
• Act as primary contact for internal stakeholders-account teams, PS management, etc. for project status and metrics reporting, managing multiple projects simultaneously, ensuring they are completed on time, within scope, and within budget
• Work closely with the Sales team as part of the Sales cycle to scope engagements, and compose Statements of Work
• Develop and implement strategies to improve service delivery and operational efficiency
• Partner with customers to share the value of the Infoblox Professional Services and generate a services pipeline for the Professional Services Federal
• Build and maintain strong relationships with customers to understand their needs, ensure satisfaction and meet expectations
• Help enable Infoblox partners to deliver Federal engagements
• Serve as an escalation point for customers and account teams
• Develop strong partnerships with Sales, and other functional organizations
• Attend weekly scheduled Professional Services and Public Sector leadership meetings

Be Prepared - What You Bring

• 5-7 years of experience in a professional services leadership role in a SaaS company
• Experience working closely with enterprise and/or strategic account sales leaders in a SaaS company
• Proven experience scoping engagements and negotiating statements of Work
• Excellent mentoring, organizational skills, attention to detail, and ability to manage multiple tasks and projects
• Ability to work independently in a dynamic, fast-paced environment and pick up new skill sets quickly as organizational priorities and deadlines shift
• Excellent written and verbal communication skills that enable you to meet with and present to directors and VPs with confidence
• Strong problem-solving and analytical skills as well as a great business sense
• Willingness to travel occasionally (<10%)
• Bachelor's degree, or equivalent experience
• Hands-on experience in networking or security is highly desired

Be Successful - Your Path

First 90 Days:Immerse in our culture, connect with mentors, and map the systems and stakeholders that rely on your work.

Six Months:

• Maintain current process efficiencies
• Maintain current process SLAs
• Maintain existing collaborative working relationships with cross-functional teams
• Build working relationships with your internal and external stakeholders
• Attain Professional Services DDI certifications

One Year:

• Improve current process efficiencies
• Build upon and improve upon collaborative working relationships with cross-functional teams

Belong- Your Community

Our culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. So, whether you code, create, sell, or care for customers, you'll grow and belong here.

Be Rewarded -Benefits That Help You Grow, Thrive, Belong

• Comprehensive health coverage, generous PTO, and flexible work options
• Learning opportunities, career-mobility programs, and leadership workshops
• Sixteen paid volunteer hours each year, global employee resource groups, and a "No Jerks" policy that keeps collaboration healthy
• Modern offices with EV charging, healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrations
• CharitableGiving Program supported by Company Match
• We practice pay transparency and reward performance. Offers reflect role location, internal equity, experience, skills, education, and certifications. Base salary for this position: 140,800.00 - 200,000.00

Ready to Be the Difference?

Infoblox is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis

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